Tag Archives: sip voip

Hosted Predictive Dialer

Hosted Predictive Dialer Software for Call Centers

On average, only one in five outbound calls actually connect to a live person, consuming a lot of time. For a call center, that means a lot of wasted productivity as their agents attempt to connect. Businesses can use an outbound dialer to help, but in many cases that raises concerns about regulatory compliance, increased cost, and increased complexity for agents and administrators. Then there are the customers, and the last thing you want to do is bother them with nuisance calls.

While you can’t produce more time, you can maximize it with the inContact dialer. The inContact hosted Predictive Dialer software and TDM voice quality SIP Trunking can increase talk times and agent productivity so you can deliver a better customer experience for less. This sophisticated dialing engine also includes preview, progressive, and message lay-down dialing to match your business needs and increase the effectiveness of each contact, resulting in higher rates of success.

Regulatory compliance is an afterthought for many vendors. With inContact, it is the core dialer principle. From the beginning, the inContact hosted predictive dialing has been designed to drive optimal performance in harmony with governmental regulations, including abandonment rate, ring-no-answer thresholds, and time-of-day dialing. Because of its purpose-built design there is no need for supervisors to micromanage or manipulate a campaign in search of better performance, providing an extra level of compliance protection.

With inContact you have the hosted predictive dialer software and you have incontact as a major long distance carrier offering SIP Trunking Outbound and Inbound Toll Free Service.

For a free inContact webinar demo, more information about the inContact Cloud Based Call Center Solutions, SIP Trunking, TDM, Outbound service, Inbound Toll Free service, Hosted PBX, Hosted Predictive Dialers, MPLS, Private Line, Internet T1, E1, DS3, OCX, Fixed Wireless, Ethernet, and Satellite contact an ECTtelecom specialist today at U.S. Toll Free 800-664-3071 or International 850-936-5887. Please visit our website at http://www.ecttelecom.com – For a no obligation quote CLICK HERE.

VoIP SIP

 

 

 

 

 

What is VoIP SIP?

VoIP SIP — Voice over Internet Protocol (Voice over IP) SIP (Session Initiation Protocol) is widely referred to as VoIP SIP, VoIP SIP Trunks and VoIP SIP Trunking. VoIP SIP is a peer-to-peer protocol, thus it requires only a simple (and thus scalable) core network with intelligence distributed to the network edge, embedded in endpoints (terminating devices built in either hardware or software). SIP features are implemented in the communicating endpoints (i.e. at the edge of the network) contrary to traditional SS7 features, which are implemented in the network.

VoIP SIP Trunking provides true converged voice and data onto common IP connections. Interface to SIP Trunks eliminates the need for media gateway devices to interface to PSTN (Public Telephone Network). SIP Trunking offers less customer equipment necessary to connect to PSTN. SIP Trunking offers scalability, so that as the company grows, the necessary infrastructure is already in place. SIP Trunks can support cloud based call centers that need call center software for Outbound and Inbound service.

ECTtelecom consistently offers the lowest cost, High Speed Internet, Data, Voice, SIP Trunking and Contact Center and Call Center Solutions.  For a no obligation quote CLICK HERE, or more information about VoIP SIP Trunking and Cloud Based Call Center Solutions contact an ECTtelecom specialist today at U.S. Toll Free 800-664-3071 or International 850-936-5887.

SIP Trunking, The All-In-One, Future Ready Solution

NAVARRE, FL — ECTtelecom, a leading national communications master agency for over 16 years, decided to promote SIP Trunking to their business class customers and potential clients as a viable solution for today’s business communications needs.  As many businesses turn to VoIP (Voice Over IP, a protocol for the delivery of voice communications over Internet Protocol (IP) networks such as the Internet), ECTtelecom has identified the gap that standard VoIP technology leaves open.  The company’s latest campaign is to help close that gap, and save their clients some money in doing so!

The growing desire among communications providers, partners and end users for a new generation of IP-based services is now being delivered by SIP – the Session Initiation Protocol.  SIP-based services such as local and long distance telephony, presence and Instant Messaging, IP Centrex/Hosted PBX, voice messaging, push-to-talk, rich media conferencing and more are all well within the scope of the technology.  “SIP is evolving into a powerful emerging standard which not only provides a number of useful, productivity enhancing solutions for today’s businesses, but also allows our clients to eliminate the need for local PSTN gateways, costly ISDN BRIs or PRIs, thereby saving them money and increasing productivity and ease of deployment and use” says Kenny Wilder, the company’s owner.

SIP Trunking is galvanizing the power of the internet and fixed and mobile IP networks to create a whole new generation of services.  Much like the internet after which SIP was modeled, it is able to complete networked messages from multiple PCs and phones.  It is able to define how one or more participant’s end devices can initiate, modify and terminate a connection whether the content is voice, video, data or Web-based.

Wilder goes on to say “To date, the 3G Community has selected SIP as the session control method for the next generation cell networks.  Microsoft has chosen SIP Trunking for its real-time communications strategy and has deployed it on many of their devices.  They have also announced that its next version of CE.net will include a SIP-based VOIP application interface layer, and is committed to deliver SIP-based voice and video calls to consumers’ PCs.”

There is no arguing that the emerging standard is seamless, flexible and extensible.  With the ability to connect users over any IP network (wireline LAN and WAN, Internet, mobile 3G or 2.5G, Wi-Fi and any IP device (phones, PCs, PDAs, mobile handsets), SIP presents a wealth of lucrative new possibilities that increase how businesses and consumers communicate.

“We can now offer one flexible application suite that addresses many of our clients’ needs.  By consolidating their IP-based services under a single, open standards-based SIP application framework, we can dramatically lower the cost of designing and deploying innovative new IP-based hosted services to our customers by using SIP Trunking” explains Wilder. “Not only do we offer the most competitive pricing for SIP Trunking, but we also possess the technical ability to make it a turnkey solution for your business.”

To learn more about the technology or to explore the options available for your business, visit http://www.ecttelecom.com

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Telecom Solutions Provider Offers “SIP Trunking” as All-In-One, Future Ready Solution

Leading national communications firm offers new service to better serve clients and lower communications costs for businesses.

FOR IMMEDIATE RELEASE
Sep 22, 2010 – NAVARRE, FL — ECT Telecom, a leading national communications master agency for over 16 years, decided to promote SIP-Trunking to their business class customers and potential clients as a viable solution for today’s business communications needs. As many businesses turn to VoIP (Voice Over IP, a protocol for the delivery of voice communications over Internet Protocol (IP) networks such as the Internet), ECT Telecom has identified the gap that standard VoIP technology leaves open. The company’s latest campaign is to help close that gap, and save their clients some money in doing so!

The growing desire among communications providers, partners and end users for a new generation of IP-based services is now being delivered by SIP – the Session Initiation Protocol. SIP-based services such as local and long distance telephony, presence and Instant Messaging, IP Centrex/Hosted PBX, voice messaging, push-to-talk, rich media conferencing and more are all well within the scope of the technology. “SIP is evolving into a powerful emerging standard which not only provides a number of useful, productivity enhancing solutions for today’s businesses, but also allows our clients to eliminate the need for local PSTN gateways, costly ISDN BRIs or PRIs, thereby saving them money and increasing productivity and ease of deployment and use” says Kenny Wilder, the company’s owner.

SIP Trunking is galvanizing the power of the internet and fixed and mobile IP networks to create a whole new generation of services. Much like the internet after which SIP was modeled, it is able to complete networked messages from multiple PCs and phones. It is able to define how one or more participant’s end devices can initiate, modify and terminate a connection whether the content is voice, video, data or Web-based.

Wilder goes on to say “To date, the 3G Community has selected SIP as the session control method for the next generation cell networks. Microsoft has chosen SIP Trunking for its real-time communications strategy and has deployed it on many of their devices. They have also announced that its next version of CE.net will include a SIP-based VOIP application interface layer, and is committed to deliver SIP-based voice and video calls to consumers’ PCs.”

There is no arguing that the emerging standard is seamless, flexible and extensible. With the ability to connect users over any IP network (wireline LAN and WAN, Internet, mobile 3G or 2.5G, Wi-Fi and any IP device (phones, PCs, PDAs, mobile handsets), SIP presents a wealth of lucrative new possibilities that increase how businesses and consumers communicate.

“We can now offer one flexible application suite that addresses many of our clients’ needs. By consolidating their IP-based services under a single, open standards-based SIP application framework, we can dramatically lower the cost of designing and deploying innovative new IP-based hosted services to our customers by using SIP Trunking” explains Wilder.

Communications Provider PNG Offers SIP Trunking Service

By Ed Silverstein, TMCnet Web Editor

Regardless of the size of a business, PowerNet Global (PNG) can meet the organization’s needs with its new IP products.

PNG’s SIP Trunking service is ideal for businesses looking for an affordable voice/data solution that offers all the telecom advantages necessary for today’s market, along with a lower price tag, the company says. PNG’s SIP Trunking service consists of as many SIP lines as required for a business, offering Voice over IP (VoIP) and Internet Access through one connection to provide businesses with lower cost and more versatility.

The VoIP side of the service provides unlimited local and long distance calling with the option to have as few or as many voice lines as needed.

With the Dedicated Internet Access portion of the service, even more manageability is obtained with the ability to choose whether to a business can select its own Internet Access connection or take advantage of cable Internet Access or a dedicated connection through PNG.

While PNG’s SIP Trunking is comparable to traditional Integrated Access, what makes this product different is its ability to provide a business with the flexibility to meet the needs of a business.

PowerNet Global provides communications services to businesses and residents nationwide. A leader in the telecommunications industry for nearly two decades and a multi-award winning company, it is a provider of voice, data, SIP, and managed services. PNG is headquartered in Cincinnati, Ohio. In a related matter, PNG has been recognized by Everything Channel’s CRN Magazine as one of the 75 Coolest Telecom Service Providers, according to a report on TMCnet.

The 75 Coolest Service Providers represent those companies that are revolutionizing the telecom market by delivering high–quality telecom services and building strong ties with the channel community as cloud computing and managed services change the game.

Ed Silverstein is a contributing editor for TMCnet’s InfoTech Spotlight. To read more of his articles go to www.tmcnet.com.

For more information from a PNG master agent, go to www.ecttelecom.com or call 800-664-3071.

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