Tag Archives: Sip Trunking

SIP Trunking Services

SIP Trunking BenefitsSIP Trunking Services

If your company is involved in providing round the clock support while clarifying the user related technical and functional queries, then you need to seriously look at adopting the SIP Trunking Service voice transmission system provided by the Local Exchange Carriers (LEC) and the Internet Telephony Service Providers (ITSP). By making use of IP based voice transmission for making long distance interstate calls instead of the traditional public switched telephone network (PSTN), companies can cut down drastically on the call center voice based outbound support costs.

ECT Telcom is an independent telecommunication agency for major telecommunication providers offering voice based VOIP SIP Trunking. We help companies to choose the right SIP Trunking Services package provided by the major telecommunication companies such as AT&T, Verizon, CenturyLink, Sprint and PowerNet Global.  At ECT Telcom we also provide details related to the rates charged by the different telecommunication companies providing SIP Trunking Services. As a business owner you could chose the lowest rates provided and then opt for that particular package.

ECT Telcom is a leading SIP Trunking Services provider for the United States and offshore call centers. You could get rates as low as $.0078 per minute for SIP calls that originate in the United States and terminate in a different state within the country. Similarly, you also get to pay very low rates of $.0080 per minute for inbound calls originating in a state and terminating in another state within the country.

As a business owner you could benefit by opting for the Dialer Short Duration Call option provided by ECT Telcom. Not many agents in the country have providers offering short duration call option. At ECT Telecom you are provided with a variety of SIP trunks provided by the different telecommunication companies and also the rates charged by them. By choosing the lowest rates, you get the opportunity to cut a lot of costs.

ECT Telecom is a premiere worldwide telecommunications provider. Using SIP Trunking for the first time can be intimidating, that’s why we have experienced staff of telecom agents to assist you through the process. At ECT Telecom we make sure that you get all the necessary services and best pricing available to find you the perfect communications solution.

There is no question SIP Trunking offers compelling advantages for your business.  Learn more about ECT Telecom SIP Trunking Services today with a free consultation at (800)-664-3071 or get a free quote through our online portal at www.ecttelecom.com.

Lead Generation Company Selects inContact

UNITED STATES: Leading Marketing and Lead Generation Company Selects inContact In India

inContact, the leading provider of cloud-based call center software and call center agent optimization tools, announced today that a leading marketing and lead generation firm selected the inContact cloud-based interactive voice response (IVR) solution to enhance its marketing response messages.

The marketing company helps its clients efficiently place and respond to advertising. When a prospective customer completes a lead form requesting more information, the marketing firm will leverage the inContact IVR to immediately make an outbound call to the prospective customer, who is driven into the sales contact center. If the prospective customer answers the phone, the call is moved into the sales queue. If the prospective customer doesn’t answer the phone, the IVR will leave a message with a toll-free number to call for more information.

By leveraging the inContact system, the marketing company will have a reliable, scalable resource that can adjust according to demand, and by automating the system, the company will dramatically increase the efficiencies of its call center as opposed to having call center agents reach out to the more than 96,000 records they respond to each month.

“By leveraging the inContact IVR, this customer will have resources they need at their disposal, no matter the volume,” said Paul Jarman, inContact CEO. “The power of the inContact system is that it can be modified and scaled based on demand, without the expense of expanding the in-house telecommunications infrastructure.”

About inContact: inContact helps call centers around the globe create profitable customer experiences through its powerful portfolio of cloud-based call center software solutions. The company’s services and solutions enable call centers to operate more efficiently, optimize the cost and quality of every customer interaction, create new pathways to profit and ensure ongoing customer-centric business improvement and growth.

About ECTtelecom: ECTtelecom is a major Partner for inContact Cloud-Based Contact Center Solutions in the US and International Countries. ECTtelecom provides Call Center Software, Call Center Inbound Toll Free, Outbound, and SIP Trunking to many Fortune 500 Companies. For more Call Center information contact today an ECTtelecom specialist at U.S. Toll Free 800-664-3071 or International 850-936-5887. For a no obligation Quote CLICK HERE.

Verizon Teams with inContact

Verizon Teams with inContact to Deliver New Cloud-Based Customer Care Solutions To Serve Business Customers More Effectively

Advanced ‘Virtual Contact Center’ Services Aim to Increase Customer Satisfaction by Providing Communications Options and Faster Responses to Inquiries

NEW YORK – To help multinational businesses and government agencies communicate more effectively with their customers and provide better service, Verizon has teamed with inContact, the leading provider of cloud contact center solutions, to offer an advanced suite of cloud-based Virtual Contact Center services.

The innovative offering, available in January of 2012, will enable customers of businesses and government agencies to choose how they want to contact and interact with the organization. For example, a customer reaching a company by phone would have the option of speaking with a live agent or requesting a call back if one is not immediately available. Customers could also use the Web for an online chat or to get answers to frequently asked questions. Other features include:

  • Special software that can recognize incoming callers and refer specific customers to agents with the appropriate level of expertise. This “first-call resolution” eliminates the need to transfer a customer from one agent to another, an often lengthy process that frustrates customers.
  • Comprehensive agent desktop tools to help educate and prepare agents to field customer inquiries and resolve them quickly.

Mike Palmer, vice president of enterprise strategy and marketing for Verizon, said, “Nine out of 10 of the world’s leading financial firms and countless other world-class businesses rely on Verizon’s Contact Center solutions to strengthen their customer relationships. We’ve joined forces with inContact, after an extensive review of the players in the market, to build on our successful track record by accelerating delivery of innovative customer care capabilities as part of our strategy to deliver innovative enterprise cloud solutions for multinational and government customers worldwide.”

Since Virtual Contact Center solutions are cloud-based, there is no upfront capital investment and they can be employed to augment and adjust existing customer service operations to more flexibly address changing business requirements.

In her Mid-Year 2011 Contact Center Trends Watch List, Elizabeth Herrell, vice president and principal analyst for Constellation Research said, “There is a big opportunity for companies who need to support departmental customer initiatives but lack budgets for acquiring the technology infrastructure. Alternatives include evaluating outsourcers or considering cloud-based services. Cloud services can inexpensively offer bundled solutions to quickly launch customer support operations.”

Paul Jarman, inContact CEO, said, “Bringing inContact’s award-winning cloud platform and deep experience with highly satisfied customers to Verizon’s world-class suite of Contact Center solutions will help to accelerate cloud-based customer contact solution adoption. Together with Verizon’s global reach and world-class sales and service teams, we will be able to shape and meet the growing demand for these compelling and cost-effective customer-facing capabilities.”

Verizon Business delivers integrated IT and communications solutions via its high-IQ global IP and mobility networks to enable businesses to securely access information, share content and communicate. Verizon is rapidly transforming to a cloud-based “everything-as-a-service” delivery model that will put the power of enterprise-class solutions within the reach of every business. Find out more at www.verizonbusiness.com.

About inContact
inContact (NASDAQ: SAAS) helps contact centers around the globe create profitable customer experiences through its powerful portfolio of cloud-based contact center software solutions. The company’s services and solutions enable contact centers to operate more efficiently, optimize the cost and quality of every customer interaction, create new pathways to profit and ensure ongoing customer-centric business improvement and growth. To learn more, visit www.inContact.com.

About Verizon
Verizon Communications Inc. (NYSE, Nasdaq: VZ), headquartered in New York, is a global leader in delivering broadband and other wireless and wireline communications services to consumer, business, government and wholesale customers. Verizon Wireless operates America’s most reliable wireless network, with more than 107 million total connections nationwide. Verizon also provides converged communications, information and entertainment services over America’s most advanced fiber-optic network, and delivers integrated business solutions to customers in more than 150 countries, including all of the Fortune 500. A Dow 30 company with $106.6 billion in 2010 revenues, Verizon employs a diverse workforce of more than 195,000. For more information, visit www.verizon.com.

About ECTtelecom

ECTtelecom is a worldwide master agent for inContact Cloud-Based Call Centers. ECTtelecom provides Call Center Solutions, SIP Trunking and MPLS Service for many Fortune 500 Companies. For more information contact today an ECTtelecom specialist at U.S. Toll Free 800-664-3071 or International 850-936-5887. For a no obligation quote CLICK HERE.

SIP Trunking Intrastate

 

 

$0.0098 SIP Trunking Flat Rate for SIP Trunking Outbound Interstate and Intrastate

ECTtelecom partners with a major service provider that offers the same $0.0098 flat rate for SIP Trunking Intrastate and Interstate Outbound calling. SIP Trunking Intrastate Outbound calls are In-State calls. SIP Trunking Interstate Outbound calls are State-to-State calls.

Intrastate Example: Say you are a call center in Florida calling Intrastate (In-State) Outbound from Tampa to Miami. Your flat rate Florida SIP Trunking Intrastate (In-State) would only be $0.0098 and would also be the same flat rate for any other US 48 States Intrastate (In-State) calls. Most SIP Trunking service providers charge $0.0200 to $0.0050 for Intrastate (In-State) Outbound calls – very expensive!

Interstate Example: Say you are a call center anywhere in the US 48 States calling Interstate (State-to-State) Outbound to another state. Your flat rate would only be $0.0098.

Offshore Interstate Example: Say you are an offshore call center in the Philippines, India, UK, or other countries calling Outbound to the US. Your Outbound calls would be considered a US Interstate (State-to-State) call. Your flat rate would only be $0.0098.

For more information about our SIP Trunking Flat Rate for SIP Trunking Interstate (State-to-State) and SIP Trunking Intrastate (In-State) contact today an ECTtelecom specialist at U.S. Toll Free 800-664-3071 or International 850-936-5887. Please visit our website at http://www.ecttelecom.com – For a no obligation quote CLICK HERE.

Hosted Predictive Dialer Software

 

Hosted Predictive Dialer Software for Call Centers

What is hosted predictive dialer software? Hosted predictive dialer software is a cloud-based engine that connects to multiple agents in a call center. The predictive dialer has more lines to dial than agents using the dialer and dials phone numbers in a manner to predict when an agent (telemarketer) will be available.

Our inContact hosted predictive dialer software is a highly sophisticated, simulation-based dialing engine that boosts agent productivity and ensures compliance. The inContact hosted predictive dialer software can increase talk times and agent productivity so you can deliver a better customer experience for less. This sophisticated dialing engine also includes preview, progressive, and message lay-down dialing to match your business needs and increase the effectiveness of each contact, resulting in higher rates of success. SIP Trunking Outbound and Inbound call centers worldwide are using the inContact hosted predictive dialer software that is cloud-based.

Datasheet – inContact Dialer

For a free inContact webinar demo, more information about the inContact Hosted Predictive Dialer Software, SIP Trunking, TDM, Outbound service, Inbound Toll Free service, Hosted PBX, Hosted Predictive Dialers, MPLS, Private Line, Internet T1, E1, DS3, OCX, Fixed Wireless, Ethernet, and Satellite contact an ECTtelecom specialist today at U.S. Toll Free 800-664-3071 or International 850-936-5887. Please visit our website at http://www.ecttelecom.com – For a no obligation quote CLICK HERE.