Tag Archives: SIP Trunking Inbound

SIP Trunking TDM Inbound Toll Free Service

 

 

 

Why are Inbound Toll Free rates not displayed on SIP Trunking and TDM service provider websites?

The reason Inbound Toll Free rates are not usually displayed on SIP Trunking and TDM service provider websites is because they are about 40% to 100% higher than $0.0098 Outbound rates. If you need Inbound Toll free rates to match your Outbound rates ECTtelecom can make this happen. Because of the huge volume that ECTtelecom provides our worldwide customers we are able to offer low rates through major carriers such as Global Crossing, Qwest, Level 3 and others.

ECTtelecom is introducing $0.0098 for SIP Trunking and TDM Outbound service and Inbound Toll Free service for call centers and businesses.  When most service providers charge $0.0150 to $0.0020 For SIP Trunking and TDM Inbound Toll Free service we are offering a sub penny rate. Check your service provider’s invoice and see what your Inbound Toll Free service rate is. Also, our great rates apply to both SIP Trunking and TDM service.

Our Incontact hosted call center solutions also feature Inbound and Outbound call blending.  That means when call volumes creep up and service level goals start to slip, your hotter calls can be automatically routed to outbound agents.  This ensures your customers are always handled quickly and to their satisfaction. If wait times are still too long, our ACD has a call back feature that lets your customers wait for an agent without having to wait on the phone.

And while our hosted ACD solutions are all about helping you create a differentiated customer experience, they’re also about making your life easier.  Because inContact is a cloud-based call center provider, we can help businesses with multiple call center locations unify call distribution across the globe. That means no matter where you choose to do business, we can help.

For a free inContact webinar demo, more information about the inContact Cloud Based Call Center Solutions, SIP Trunking, TDM, Outbound service, Inbound Toll Free service, Hosted PBX,  Hosted Predictive Dialers, MPLS, Private Line, Internet T1, E1, DS3, OCX, Fixed Wireless, Ethernet, and Satellite contact an ECTtelecom specialist today at U.S. Toll Free 800-664-3071 or International 850-936-5887. Please visit our website at http://www.ecttelecom.com – For a no obligation quote CLICK HERE.

Call Center Customer Service

 

 

Do you think that customer service is getting worse?  You’re probably right…

The ACSI just release the 2010 results of their multi-year study on customer service and found that it is…dropping.  Yep.  So if you feel like customer service is going down, you’re probably right.

With a few exceptions, it is declining.

What can we do about it?  I really don’t believe that we are getting up in the morning and saying to ourselves in the mirror, “what can I do to offer worse customer service?”  I believe that those in the industry want to do a better job of offering customer service.

Some claim that it is all about the fragile economy and consumer sensitivity.  If that is the case, now is your chance to jump on it and beat out all of your competition in customer satisfaction.

Greater customer satisfaction leads to:

  1. Customers who buy more from you
  2. Customers who spread good word of mouth about you
  3. More profitable companies

So, things are looking bad across the board…now is your chance to really shine.  What are you doing to shine?  Share your ideas with us here or with me at

Source: Greg Smart — inContact — greg.smart@incontact.com.

For a free inContact webinar demo, more information about the inContact Cloud Based Call Center Solutions, SIP Trunking, TDM, Outbound Termination, Inbound Toll Free Termination, Hosted PBX,  Hosted Predictive Dialers, MPLS, Private Line, Internet T1, E1, DS3, OCX, Fixed Wireless, Ethernet, and Satellite contact an ECTtelecom specialist today at U.S. Toll Free 800-664-3071 or International 850-936-5887. Please visit our website at http://www.ecttelecom.com – For a no obligation quote CLICK HERE.

Why Use SIP Trunking?

 

 

Deploying SIP trunking can be a big step toward simplifying your organization’s telecommunications and preparing for the latest enhancements to real-time communications. One of the primary advantages of SIP trunking is that you can consolidate your organization’s connections to the PSTN at a central site, as opposed to legacy TDM trunking, which typically requires a separate trunk from each branch site.

SIP Trunking in Lync Server

The Microsoft Lync Server SIP trunking capabilities enable the following:

  • An enterprise user, whether inside or outside the corporate firewall, can make a local or long-distance call specified by an E.164-compliant number that is terminated on the PSTN as a service of the corresponding service provider.
  • Any PSTN subscriber can contact an enterprise user inside or outside the corporate firewall by dialing a Direct Inward Dialing (DID) number associated with that enterprise user.

 

Cost Savings

The cost savings associated with SIP trunking can be substantial:

  • Long distance calls typically cost much less through a SIP trunk.
  • You can cut manageability costs and reduce the complexity of deployment.
  • Basic rate interface (BRI) and primary rate interface (PRI) fees can be eliminated if you connect a SIP trunk directly to your ITSP at significantly lower cost. In legacy TDM trunking, service providers charge for calls by the minute. The cost of SIP trunking may be based on bandwidth usage, which you can buy in smaller, more economical increments. (The actual cost depends on the service model of the ITSP you choose.)

 

SIP Trunking vs. Hosting a PSTN Gateway or IP-PBX

Because SIP trunks connect directly to your service provider, you can eliminate your PSTN gateways and their management cost and complexity. Using a SIP trunk can lead to substantial cost savings through reduced maintenance and administration.

Expanded VoIP Services

Voice features are often the primary motivation for deploying SIP trunking, but voice support alone is just the first step. With SIP trunking, you can extend VoIP capabilities and enable Lync Server 2010 to deliver a richer set of services than you can get with previous technology. For example, the same SIP trunk that delivers your telephone service and other VoIP communications services may now provide the following:

  • Enhanced presence detection for devices that are not running Microsoft Lync Server 2010 can provide better integration with mobile phones, allowing you to see when a user is on a mobile phone call.
  • E9-1-1 emergency calling enables the authorities who answer 911 calls to determine the caller’s location from his or her telephone number.
  • GPS locations can be integrated with your Location Information Server to track mobile user location.

 

For a free inContact webinar demo, more information about the inContact Cloud Based Call Center Solutions, SIP Trunking, TDM, Outbound Termination, Inbound Toll Free Termination, Hosted PBX,  Hosted Predictive Dialers, MPLS, Private Line, Internet T1, E1, DS3, OCX, Fixed Wireless, Ethernet, and Satellite contact an ECTtelecom specialist today at U.S. Toll Free 800-664-3071 or International 850-936-5887. Please visit our website at http://www.ecttelecom.com – For a no obligation quote CLICK HERE.

Inbound Outbound Call Center

What is Inbound and Outbound Call Center?

An outbound call center is one in which call center agents make outbound calls to customers on behalf of a business or client. Calls made from the center can include telemarketing, sales or fund-raising calls, as well as calls for contact list updating, surveys or verification services.

An inbound call center is one that exclusively or predominately handles inbound calls (calls initiated by the customer) rather than outbound calls. A call center may handle either only inbound or outbound calls or might deal with a combination of the two.

ECTtelecom is a leading TDM and SIP Trunking provider for inbound and outbound call centers. Our TDM and SIP Trunking rates are as low as the following:

$0.0089 USD Outbound

$0.0089 USD Inbound Toll Free

Check out our Global Crossing promotion for TDM and SIP Outbound and Inbound services for call centers and businesses.

For a free inContact webinar demo, more information about the inContact Cloud Based Call Center Solutions, SIP Trunking, TDM, Outbound Termination, Inbound Toll Free Termination, Hosted PBX,  Hosted Predictive Dialers, MPLS, Private Line, Internet T1, E1, DS3, OCX, Fixed Wireless, Ethernet, and Satellite contact an ECTtelecom specialist today at U.S. Toll Free 800-664-3071 or International 850-936-5887. Please visit our website at http://www.ecttelecom.com – For a no obligation quote CLICK HERE.

BPO Outsourcing

 

 

Business Process Outsourcing (BPO) Services

ECTtelecom is one of the leading providers of Business Process Outsourcing (BPO) services to call centers, covering more than 110 countries with networks that supports a portfolio of integrated global communications solutions based on the latest IP, SIP Trunking, call center solutions, fiber and satellite transmission technologies. We serve the voice and data needs of multinational enterprises, along with the operational requirements of service providers, from centers in the US, Hong Kong, London in the UK and Dubai in the UAE, as well as via teams covering the Middle East, Africa, Europe, Asia and the Americas.

Our services for our BPO clients are designed to deliver improved SIP Trunking voice quality, improve operational efficiencies for our cloud call centers. Our Outsourcing SIP Trunking Outbound and Inbound Toll Free services offer the best rates available from major service carriers.

For a free inContact webinar demo, more information about the inContact Cloud Based Call Center Solutions, SIP Trunking, TDM, Outbound Termination, Inbound Toll Free Termination, Hosted PBX,  Hosted Predictive Dialers, MPLS, Private Line, Internet T1, E1, DS3, OCX, Fixed Wireless, Ethernet, and Satellite contact an ECTtelecom specialist today at U.S. Toll Free 800-664-3071 or International 850-936-5887. Please visit our website at http://www.ecttelecom.com – For a no obligation quote CLICK HERE.