Tag Archives: SIP Inbound Call Center

Hosted Predictive Dialer

Hosted Predictive Dialer Software for Call Centers

On average, only one in five outbound calls actually connect to a live person, consuming a lot of time. For a call center, that means a lot of wasted productivity as their agents attempt to connect. Businesses can use an outbound dialer to help, but in many cases that raises concerns about regulatory compliance, increased cost, and increased complexity for agents and administrators. Then there are the customers, and the last thing you want to do is bother them with nuisance calls.

While you can’t produce more time, you can maximize it with the inContact dialer. The inContact hosted Predictive Dialer software and TDM voice quality SIP Trunking can increase talk times and agent productivity so you can deliver a better customer experience for less. This sophisticated dialing engine also includes preview, progressive, and message lay-down dialing to match your business needs and increase the effectiveness of each contact, resulting in higher rates of success.

Regulatory compliance is an afterthought for many vendors. With inContact, it is the core dialer principle. From the beginning, the inContact hosted predictive dialing has been designed to drive optimal performance in harmony with governmental regulations, including abandonment rate, ring-no-answer thresholds, and time-of-day dialing. Because of its purpose-built design there is no need for supervisors to micromanage or manipulate a campaign in search of better performance, providing an extra level of compliance protection.

With inContact you have the hosted predictive dialer software and you have incontact as a major long distance carrier offering SIP Trunking Outbound and Inbound Toll Free Service.

For a free inContact webinar demo, more information about the inContact Cloud Based Call Center Solutions, SIP Trunking, TDM, Outbound service, Inbound Toll Free service, Hosted PBX, Hosted Predictive Dialers, MPLS, Private Line, Internet T1, E1, DS3, OCX, Fixed Wireless, Ethernet, and Satellite contact an ECTtelecom specialist today at U.S. Toll Free 800-664-3071 or International 850-936-5887. Please visit our website at http://www.ecttelecom.com – For a no obligation quote CLICK HERE.

SIP Trunking International Rates

3 Easy Ways to Obtain International SIP Trunking

1. Bandwidth: Your company may supply your own bandwidth at your country’s location, or request ECTtelecom to assist you in obtaining bandwidth. Bandwidth could include T1, E1, DS3, OCX or Ethernet where available.

2. IP Address: Provide ECTtelecom with your IP Address in your Country.

3. United States DID Number: ECTtelecom can provide you with a DID Number in a city of your choice in the United States. Or we can provide you with a package of over 3,000 DID Numbers in USA cities.

How Does International SIP Trunking Work? Once your company has obtained sufficient Bandwidth, IP Address and a United States DID Number, your company can place SIP Trunking Long Distance calls using USA Rates even though your calls may be placed from a foreign country using your IP Address. USA Rates include Interstate Outbound, Inbound and USA Rates to foreign countries.

Example: A call center in Delhi, India places Outbound calls to various cities in the USA, using a USA DID Number and the cost per minute rate is based upon USA Interstate Outbound rates. If the Delhi call center receives Inbound (Toll Free) calls from the USA, the rates are based upon USA Interstate Inbound (Toll Free) rates. If the Delhi call center places an International Outbound call to a country other than the USA, the rates are based upon USA International rates.

ECTtelecom offers Tier 1 Carrier SIP Trunking and TDM Interstate Outbound and Inbound Rates as low as $0.00788 cost per minute for the United States and International customers. Our Non-Dialer NPA-NXX rates are as low as $0.00177 cost per minute. For more information about International SIP Trunking Long Distance call us at 800-664-3071 or go to www.ecttelecom.com.