On average, only one in five outbound calls actually connect to a live person, consuming a lot of time. For a call center, that means a lot of wasted productivity as their agents attempt to connect. Businesses can use an outbound dialer to help, but in many cases that raises concerns about regulatory compliance, increased cost, and increased complexity for agents and administrators. Then there are the customers, and the last thing you want to do is bother them with nuisance calls.
While you can’t produce more time, you can maximize it with the inContact dialer. The inContact hosted Predictive Dialer software and TDM voice quality SIP Trunking can increase talk times and agent productivity so you can deliver a better customer experience for less. This sophisticated dialing engine also includes preview, progressive, and message lay-down dialing to match your business needs and increase the effectiveness of each contact, resulting in higher rates of success.
Regulatory compliance is an afterthought for many vendors. With inContact, it is the core dialer principle. From the beginning, the inContact hosted predictive dialing has been designed to drive optimal performance in harmony with governmental regulations, including abandonment rate, ring-no-answer thresholds, and time-of-day dialing. Because of its purpose-built design there is no need for supervisors to micromanage or manipulate a campaign in search of better performance, providing an extra level of compliance protection.
With inContact you have the hosted predictive dialer software and you have incontact as a major long distance carrier offering SIP Trunking Outbound and Inbound Toll Free Service.
For a free inContact webinar demo, more information about the inContact Cloud Based Call Center Solutions, SIP Trunking, TDM, Outbound service, Inbound Toll Free service, Hosted PBX, Hosted Predictive Dialers, MPLS, Private Line, Internet T1, E1, DS3, OCX, Fixed Wireless, Ethernet, and Satellite contact an ECTtelecom specialist today at U.S. Toll Free 800-664-3071 or International 850-936-5887. Please visit our website at http://www.ecttelecom.com – For a no obligation quote CLICK HERE.
ECTtelecom is a leading global SIP Outbound retail and wholesale provider for the USA and offshore call centers and contact centers around the world. Our SIP Trunking and TDM Outbound NPA-NXX rates are as low as $0.0017 and as low as $0.0078 for flat rate Outbound Termination. We represent major service providers that do not have a problem with SIP Outbound Predictive Dialers that have short duration calls.
ECTtelecom provides SIP Outbound Termination to call centers in more than 1,500 cities and 110 countries in particular to emerging markets in Asia, Africa, Middle East and Latin America.
ECTtelecom offers the inContact Hosted Call Center Software Platform. inContact is an award winning cloud based call center software platform that can increase uptime, reduce vulnerability, and increase profitability for SIP Outbound and SIP Inbound applications.
ECTtelecom consistently offers the lowest cost, High Speed Internet, Voice, SIP Trunking and contact center and call center solutions. For a no obligation quote CLICK HERE, or more information about SIP Trunking and Cloud Call Center Solutions contact an ECTtelecom specialist today at U.S. Toll Free 800-664-3071 or International 850-936-5887.
With a diverse and ever changing communications landscape, the challenge many contact centers and call centers face is how to transition from TDM technologies that are costly to maintain to next generation IP communications with all the inherent advantages over TDM without having to make expensive investments in new infrastructure.
• Leverage your existing investments and simplify the transition to SIP Trunk networks with an all IP platform that connects TDM (Time Division Multiplexing), IP interfaces and wireless networks without having to rip and replace your existing telecom infrastructure.
• Maximize the efficiency and reduce the communications cost with our SIP Trunking services that intelligently enable voice and rich media LCR (Least Cost Routing) for SIP Outbound Termination and Inbound Termination.
• Simplify your processes by connecting your IVR (Interactive Voice Response), ACD (Automatic Call Distributor), CTI (Computer Telephony Integration) and other apps directly into network Services.
• Provide on-demand capacity with services to rapidly scale for heavy voice termination requirements from short duration outbound IVR, predictive dialer telemarketing, and automatic notification traffic flows.
ECTtelecom consistently offers the lowest cost, High Speed Internet, Voice, SIP Trunking and contact center and call center solutions. For a no obligation quote CLICK HERE, or more information about SIP Trunking and Cloud Communications contact an ECTtelecom specialist today at U.S. Toll Free 800-664-3071 or International 850-936-5887.
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