Tag Archives: Philippines SIP Trunking

China DID Numbers

China DID Numbers for SIP Trunking

In the past month ECTtelecom was contacted by a US Fortune 500 worldwide company to assist them with China DID Numbers for SIP Trunking service, because the major US telecom carriers were not able to provide DID Numbers in China.

ECTtelecom provides Direct Inward Dialing (DID) access numbers (sometimes referred to as virtual numbers) for China. China DID Numbers for SIP Trunking are available for call centers and businesses in China in cities such as Shanghai, Beijing, Hong Kong, Shenzhen and other cities. China DID telephone numbers can be forwarded and used with our SIP Trunking service providers virtually anywhere in the World.

Many of our International SIP Trunking customers use a China DID Number to create a local presence even without a physical office in China where the phone number is located. ECTtelecom can provide you with a local China phone number that connects to your phone in any country. We can provide local phone numbers for most major cities throughout China. We offer great DID Number and SIP Trunking rates for China to China (Origination and Termination) calls and Outbound Calls from China to other countries.

For more information about our China DID Numbers for SIP Trunking service contact today an ECTtelecom specialist at U.S. Toll Free 800-664-3071 or International 850-936-5887. Please visit our website at http://www.ecttelecom.com – For a no obligation quote CLICK HERE.

SIP Trunking Intrastate

 

 

$0.0098 SIP Trunking Flat Rate for SIP Trunking Outbound Interstate and Intrastate

ECTtelecom partners with a major service provider that offers the same $0.0098 flat rate for SIP Trunking Intrastate and Interstate Outbound calling. SIP Trunking Intrastate Outbound calls are In-State calls. SIP Trunking Interstate Outbound calls are State-to-State calls.

Intrastate Example: Say you are a call center in Florida calling Intrastate (In-State) Outbound from Tampa to Miami. Your flat rate Florida SIP Trunking Intrastate (In-State) would only be $0.0098 and would also be the same flat rate for any other US 48 States Intrastate (In-State) calls. Most SIP Trunking service providers charge $0.0200 to $0.0050 for Intrastate (In-State) Outbound calls – very expensive!

Interstate Example: Say you are a call center anywhere in the US 48 States calling Interstate (State-to-State) Outbound to another state. Your flat rate would only be $0.0098.

Offshore Interstate Example: Say you are an offshore call center in the Philippines, India, UK, or other countries calling Outbound to the US. Your Outbound calls would be considered a US Interstate (State-to-State) call. Your flat rate would only be $0.0098.

For more information about our SIP Trunking Flat Rate for SIP Trunking Interstate (State-to-State) and SIP Trunking Intrastate (In-State) contact today an ECTtelecom specialist at U.S. Toll Free 800-664-3071 or International 850-936-5887. Please visit our website at http://www.ecttelecom.com – For a no obligation quote CLICK HERE.

inContact Philippines

ECTtelecom is a premiere partner for inContact cloud-based solutions for the United States and offshore call center – contact center industry around the world. ECTtelecom has been a partner for inContact services since 1998.

inContact ramps up local operations

By BERNIE CAHILES-MAGKILAT

MANILA, Philippines — inContact, the world’s largest cloud-based call center solutions provider with Asia-Pacific headquarters at the Bonifacio Global City, is ramping up its operations here to include global technical support and professional services.

“The commitment is this location is to make it our global hub. We are building our capability here,” said Brian Silverman, inContact managing director for Asia Pacific and Latin America.

inContact has already established their sales and marketing and are in the process of its moving in its global technical support and professional services.

Silverman said its long-term positioning in the Philippines as its sole investment outside of the U.S. is mainly due to the country’s huge BPO sector and very good technical people.

“We have 900 customers now using inContact solutions, but more and more because we have very competent technical people here,” he said.

In terms of local call center customers, inContact is serving customers with average of 40 to 60 seat-operation although they can handle more than 2,000 seats. It has recently signed in two customers with 250 and 350 seats.

Junie Pama, country manager of inContact Philippines, cited the benefits of cloud-based call center solution to making their operations more competitive.

“The call center can be a catalyst in the Philippines to leapfrog into the global market through cloud computing,” Pama said.

“If we can enable small BPOs in the regions, people will no longer come to Manila anymore because they have the right technology there,” Pama said.

“We want to bring this to third class municipalities,” he said.

A recent study by Frost & Sullivan titled “Premise vs. Hosted Contact Center:Total Cost of Ownership Analysis” found that call centers can lower the cost of their contact handling and workforce optimization infrastructure by up to 43 percent over a five year period by using cloud-based offerings rather than installing equipment in their own facilities.

The study also found that the larger the call center is, the higher savings are with the hosted model. Over five ears, 100-seat centers averaged 23 percent savings, 250-seat centers averaged 34 percent savings, while 500 seat centers averaged 43 percent savings.

Frost & Sullivan’s new “Total Cost of Ownership” Study proves that there is a clear cost advantage of as much as 50% in selecting a cloud-based call center solution over a traditional, premise-based system. Download the Frost & Sullivan “Total Cost of Ownership” Study today.

For a FREE SIP Trunking Interop Test, and information about inContact Cloud Based Call Center Solutions, SIP Trunking, TDM, Outbound service, Inbound Toll Free service, Hosted PBX, Hosted Predictive Dialers, MPLS, Private Line, Internet T1, E1, DS3, OCX, Fixed Wireless, Ethernet, and Satellite contact an ECTtelecom specialist today at U.S. Toll Free 800-664-3071 or International 850-936-5887. Please visit our website at http://www.ecttelecom.com – For a no obligation quote CLICK HERE.

Call Center Customer Service

 

 

Do you think that customer service is getting worse?  You’re probably right…

The ACSI just release the 2010 results of their multi-year study on customer service and found that it is…dropping.  Yep.  So if you feel like customer service is going down, you’re probably right.

With a few exceptions, it is declining.

What can we do about it?  I really don’t believe that we are getting up in the morning and saying to ourselves in the mirror, “what can I do to offer worse customer service?”  I believe that those in the industry want to do a better job of offering customer service.

Some claim that it is all about the fragile economy and consumer sensitivity.  If that is the case, now is your chance to jump on it and beat out all of your competition in customer satisfaction.

Greater customer satisfaction leads to:

  1. Customers who buy more from you
  2. Customers who spread good word of mouth about you
  3. More profitable companies

So, things are looking bad across the board…now is your chance to really shine.  What are you doing to shine?  Share your ideas with us here or with me at

Source: Greg Smart — inContact — greg.smart@incontact.com.

For a free inContact webinar demo, more information about the inContact Cloud Based Call Center Solutions, SIP Trunking, TDM, Outbound Termination, Inbound Toll Free Termination, Hosted PBX,  Hosted Predictive Dialers, MPLS, Private Line, Internet T1, E1, DS3, OCX, Fixed Wireless, Ethernet, and Satellite contact an ECTtelecom specialist today at U.S. Toll Free 800-664-3071 or International 850-936-5887. Please visit our website at http://www.ecttelecom.com – For a no obligation quote CLICK HERE.

Hosted Contact Centers

ECTtelecom is a Master Agent for InContact

US Toll Free 800-664-3071 — International 850-936-5887 — www.ecttelecom.com

inContact Hosted Contact Center Solutions

TCO Study Confirms: Save Up to 40% with the Cloud

It’s always been common sense that if you switch from a premise-based solution to the cloud, the savings (both in dollars and time) is substantial. However, a new TCO report comparing premise to hosted contact center software from Frost & Sullivan shows that not only is that assumption correct, but the savings get better and bigger the larger the contact center and the more solutions being used.

It’s always been thought that enterprise contact centers couldn’t benefit from a hosted solution. However, the study shows that over 5 years, a 500 seat contact center using full-function cloud solutions could save 43%. That’s no small amount, no matter how you slice the numbers.

 

Following are the key highlights of the report:

•           Hosted contact center services significantly reduce TCO over premise-based systems in both three- and five-year scenarios for all 12 of the configurations analyzed.

•           The larger the contact center, the higher the savings with the hosted model. Over five years 100 seat centers averaged 23% savings, 250 seat centers averaged  34% savings , and 500 seat centers averaged 43% savings.

•           The more contact center applications hosted in the cloud, the more money saved. In a 100-seat contact center, for example, the five-year savings jumps from 9% for a hosted ACD to 23% for a full-function, nine-application hosted system.

All of the study’s TCO calculations take into account the costs of systems and applications, implementation, maintenance and upgrades, and hosted per-agent, per-month fees.

5-Year TCO Hosted Cost Savings % Over Corresponding Premise Deployment
Seats
Configurations 100 250 500
ACD Only 9% 10% 19%
ACD+ 21% 28% 39%
Full Function 23% 34% 43%

After seeing the numbers, and considering that with the cloud, you’re always running the most current version of the software, I guess the only question left to explore is why a company wouldn’t switch. You can read the full report by sending an e-mail to info@ecttelecom.com. In the Subject area type in the words “Save Up to 40% with the Cloud”.

For a free inContact webinar demo, more information about the inContact Cloud Based Call Center Solutions, SIP Trunking, TDM, Outbound Termination, Inbound Toll Free Termination, Hosted PBX,  Hosted Predictive Dialers, MPLS, Private Line, Internet T1, E1, DS3, OCX, Fixed Wireless, Ethernet, and Satellite contact an ECTtelecom specialist today at U.S. Toll Free 800-664-3071 or International 850-936-5887. For a no obligation quote CLICK HERE.