Tag Archives: Philippines Outbound Termination

inContact Philippines

ECTtelecom is a premiere partner for inContact cloud-based solutions for the United States and offshore call center – contact center industry around the world. ECTtelecom has been a partner for inContact services since 1998.

inContact ramps up local operations

By BERNIE CAHILES-MAGKILAT

MANILA, Philippines — inContact, the world’s largest cloud-based call center solutions provider with Asia-Pacific headquarters at the Bonifacio Global City, is ramping up its operations here to include global technical support and professional services.

“The commitment is this location is to make it our global hub. We are building our capability here,” said Brian Silverman, inContact managing director for Asia Pacific and Latin America.

inContact has already established their sales and marketing and are in the process of its moving in its global technical support and professional services.

Silverman said its long-term positioning in the Philippines as its sole investment outside of the U.S. is mainly due to the country’s huge BPO sector and very good technical people.

“We have 900 customers now using inContact solutions, but more and more because we have very competent technical people here,” he said.

In terms of local call center customers, inContact is serving customers with average of 40 to 60 seat-operation although they can handle more than 2,000 seats. It has recently signed in two customers with 250 and 350 seats.

Junie Pama, country manager of inContact Philippines, cited the benefits of cloud-based call center solution to making their operations more competitive.

“The call center can be a catalyst in the Philippines to leapfrog into the global market through cloud computing,” Pama said.

“If we can enable small BPOs in the regions, people will no longer come to Manila anymore because they have the right technology there,” Pama said.

“We want to bring this to third class municipalities,” he said.

A recent study by Frost & Sullivan titled “Premise vs. Hosted Contact Center:Total Cost of Ownership Analysis” found that call centers can lower the cost of their contact handling and workforce optimization infrastructure by up to 43 percent over a five year period by using cloud-based offerings rather than installing equipment in their own facilities.

The study also found that the larger the call center is, the higher savings are with the hosted model. Over five ears, 100-seat centers averaged 23 percent savings, 250-seat centers averaged 34 percent savings, while 500 seat centers averaged 43 percent savings.

Frost & Sullivan’s new “Total Cost of Ownership” Study proves that there is a clear cost advantage of as much as 50% in selecting a cloud-based call center solution over a traditional, premise-based system. Download the Frost & Sullivan “Total Cost of Ownership” Study today.

For a FREE SIP Trunking Interop Test, and information about inContact Cloud Based Call Center Solutions, SIP Trunking, TDM, Outbound service, Inbound Toll Free service, Hosted PBX, Hosted Predictive Dialers, MPLS, Private Line, Internet T1, E1, DS3, OCX, Fixed Wireless, Ethernet, and Satellite contact an ECTtelecom specialist today at U.S. Toll Free 800-664-3071 or International 850-936-5887. Please visit our website at http://www.ecttelecom.com – For a no obligation quote CLICK HERE.

Outbound Termination

Outbound Termination Call Center Solutions

ECTtelecom is the leading resource for information on SIP Trunking Outbound Termination and SIP Trunking Inbound Termination for Call Centers and businesses. We provide Wholesale Outbound and Inbound Termination for both US and International Outbound Termination. It’s not difficult to find a SIP Trunking service provider that can provide cost per minute rates for Outbound Termination below $0.0099 USD, but try obtaining these rates for Inbound Termination. However, ECTtelecom is able to obtain for our customers SIP Inbound Termination rates as low $0.0080 USD. We are never beat on rates for SIP Trunking Inbound Termination for call centers and contact centers.

We offer Outbound US NPA-NXX cost per minute rates as low as $0.0017 USD for call centers and contact centers. Our US Origination Outbound Termination Rates to Canada is as low as $0.0050 USD. Canada Origination Outbound calls to Canada Termination is as low as $0.0050 USD. Philippines Outbound Termination to the US is as low as $0.0078. All of our International rates are competitive, too.

ECTtelecom offers inContact cloud based predictive dialer software for Outbound Termination call centers and contact centers. The inContact hosted Predictive Dialer software can increase talk times and agent productivity so you can deliver a better customer experience for less. This sophisticated dialing engine also includes preview, progressive, and message lay-down dialing to match your business needs and increase the effectiveness of each contact, resulting in higher rates of success.

ECTtelecom consistently offers the lowest cost, High Speed Internet, Voice, SIP Trunking and data services.  For a no obligation quote CLICK HERE, or more information about SIP Trunking Phone Service contact an ECTtelecom specialist today at U.S. Toll Free 800-664-3071 or International 850-936-5887.

Philippines SIP Trunking Outbound/Inbound Termination

Best Philippines SIP Trunking Rates

ECTtelecom is offering U.S. SIP Trunking Outbound Termination cost per minute as low as $0.0078 (USD) for Interstate Outbound calls originating in the Philippines that terminate in the United States.

ECTtelecom is offering U.S. SIP Trunking Inbound Toll Free Termination cost per minute as low as $0.0080 (USD) for Interstate Inbound calls originating in the United States that terminate in the Philippines.

ECTtelecom is offering Canada SIP Trunking Outbound Termination cost per minute as low as $0.0050 (USD) for Outbound calls originating in the Philippines that terminate in Canada. Contact us today for our aggressive International Rates!

ECTtelecom is a USA premiere master telecommunications agency that provides services for SIP Trunking, TDM Long Distance, MPLS Service, Internet T1, E1, DS3, Private Lines and conferencing worldwide. ECTtelecom is offering U.S. and International businesses, contact centers and call centers these aggressive SIP Trunk rates utilizing major USA and International carrier networks with worldwide POPS and Peering agreements.

For more information about how to reduce SIP Trunking rates, increase talk times and agent productivity for contact centers and call centers contact an ECTtelecom specialist today at Toll Free 800-664-3071 or International 850-936-5887.

Philippines SIP Trunking Outbound/Inbound Termination

ECTtelecom is introducing SIP Trunking Outbound Termination cost per minute as low as $0.0078 USD for Philippine calls to the United States. Also, ECTtelecom is introducing SIP Trunking Inbound Toll Free Termination as low as $0.0080 USD for United States calls to the Philippines. ECTtelecom is offering businesses, contact centers and call centers these aggressive SIP Trunk rates utilizing only major USA carrier networks with worldwide POPS and Peering agreements.

In the last month the Philippines has replaced India as the Number 1 Outsource country for Outbound Termination and Inbound Toll Free Termination for contact centers and call centers. ECTtelecom is a major service provider for SIP Trunking call centers in the Philippines.

ECTtelecom is a USA premiere master telecommunications agency that provides services for SIP Trunking, TDM Long Distance, MPLS Service, Internet T1, E1, DS3, Private Lines and conferencing worldwide.

For more information about how to reduce SIP Trunking rates, increase talk times and agent productivity for contact centers and call centers contact an ECTtelecom specialist today at Toll Free 800-664-3071 or International 850-936-5887.