Tag Archives: Outbound Call Centers

Cloud Contact Center

inContact Cloud Based Contact Center Software Solutions

ECTtelecom.com is an authorized master agent for inContact cloud-based contact centers and call centers worldwide. inContact’s powerful portfolio of cloud based contact center solutions enables organizations to operate more efficiently, optimize the cost and quality of every interaction in the contact center, create new pathways to profit and ensure ongoing business improvement and growth. inContact helps contact centers increase profitability by giving them the tools and expertise they need to reduce costs and create a brand-building customer experience. SIP Trunking or TDM Long Distance can be deployed with the inContact cloud based solutions for Outbound Termination and Inbound Termination.

INCONTACT NETWORK

• inContact Network – Carrier grade network that offers low cost routing and redundancy that single carriers cannot provide Contact Routing

• Automatic Call Distributor (ACD) – Intelligently route customers to the method of service they prefer and the agent most equipped to help them

• Computer-Telephony Integration (CTI) – Provide a more personalized customer experience with seamless integration between the agents’ telephone and computer

• Interactive Voice Response (IVR) – Let customers interact the way they prefer with this call interface which recognizes and responds to simple commands and collects information to properly route the call to an agent or other self-help options

BENEFITS OF CLOUD-BASED SOLUTIONS

• No to minimal setup expenses

• Fast and easy deployment

• Access to software upgrades without paying software maintenance fees or involved deployments

• Pay-as-you-go billing model—pay only for what you use

• Easily scalable to handle fluctuations in call volume

• Reduced IT support staff and hardware requirements

• Can be installed on top of complete or partial existing phone equipment (Aspect, Genesys, Avaya, Nortel, etc.)

• Easy, rapid deployment means system is up-and-running in days, not months

• Added flexibility makes it easy to operate a virtual workforce and seamlessly connect multiple contact center sites

• Reduced total cost of ownership (TCO)

• Allows more business continuity

• Allows access to SIP Trunking or TDM for Outbound and Inbound calling

ECTtelecom consistently offers the lowest cost, High Speed Internet, Voice, SIP Trunking and contact center and call center software.  For a no obligation quote CLICK HERE, or more information about SIP Trunking Phone Service contact an ECTtelecom specialist today at U.S. Toll Free 800-664-3071 or International 850-936-5887.

Outbound Call Center

inContact Outbound Call Center Software in the Cloud

ECTtelecom is the leader for Outbound and Inbound Call Centers and Contact Centers. We are a master agent for the inContact Hosted Predictive Dialer Software in the cloud that utilizes TDM and SIP Trunking. Outbound Call Centers around the world utilize the inContact cloud hosted call center software to improve customer satisfaction and reduce operational cost.

The inContact Predictive Dialer is an intelligent, campaign-based outbound dialer with a sophisticated, simulation-based dialing engine that determines the optimal balance between wait times and abandoned calls. Our Blended Dialer Software automatically moves outbound agents to inbound queues when call volumes increase, and back to outbound when the inbound service level is met, ensuring your agents are working on your most profitable activities

ECTtelecom has inContact customers using the hosted cloud based Outbound Call Center software and SIP Trunking Long Distance. We offer real solutions for startup call centers to large call centers with 300 plus agents. Our inContact Outbound and Inbound software in the cloud allows outsourcers to service any kind of contact center contract.

ECTtelecom consistently offers the lowest cost, High Speed Internet, Voice, and SIP Trunking services.  For a no obligation quote CLICK HERE, or more information about SIP Trunking Phone Service contact an ECTtelecom specialist today at U.S. Toll Free 800-664-3071 or International 850-936-5887.

Call Center Solution

Call Center Solution for Short Duration Calls

ECTtelecom is a solutions service provider for businesses that are paying thousands of dollars every month for short duration calls. EctTelecom loves long distance SIP Trunking and TDM outbound call centers and telemarketers with short duration calls per second that use predictive dialers. Some service providers reject short duration call traffic for SIP Trunking and TDM long distance, but we welcome it. Many of our service providers do not charge for short duration calls. Say goodbye to unexpected penalties for short duration calls.