Tag Archives: Outbound Call Center

Why Use SIP Trunking?

 

 

Deploying SIP trunking can be a big step toward simplifying your organization’s telecommunications and preparing for the latest enhancements to real-time communications. One of the primary advantages of SIP trunking is that you can consolidate your organization’s connections to the PSTN at a central site, as opposed to legacy TDM trunking, which typically requires a separate trunk from each branch site.

SIP Trunking in Lync Server

The Microsoft Lync Server SIP trunking capabilities enable the following:

  • An enterprise user, whether inside or outside the corporate firewall, can make a local or long-distance call specified by an E.164-compliant number that is terminated on the PSTN as a service of the corresponding service provider.
  • Any PSTN subscriber can contact an enterprise user inside or outside the corporate firewall by dialing a Direct Inward Dialing (DID) number associated with that enterprise user.

 

Cost Savings

The cost savings associated with SIP trunking can be substantial:

  • Long distance calls typically cost much less through a SIP trunk.
  • You can cut manageability costs and reduce the complexity of deployment.
  • Basic rate interface (BRI) and primary rate interface (PRI) fees can be eliminated if you connect a SIP trunk directly to your ITSP at significantly lower cost. In legacy TDM trunking, service providers charge for calls by the minute. The cost of SIP trunking may be based on bandwidth usage, which you can buy in smaller, more economical increments. (The actual cost depends on the service model of the ITSP you choose.)

 

SIP Trunking vs. Hosting a PSTN Gateway or IP-PBX

Because SIP trunks connect directly to your service provider, you can eliminate your PSTN gateways and their management cost and complexity. Using a SIP trunk can lead to substantial cost savings through reduced maintenance and administration.

Expanded VoIP Services

Voice features are often the primary motivation for deploying SIP trunking, but voice support alone is just the first step. With SIP trunking, you can extend VoIP capabilities and enable Lync Server 2010 to deliver a richer set of services than you can get with previous technology. For example, the same SIP trunk that delivers your telephone service and other VoIP communications services may now provide the following:

  • Enhanced presence detection for devices that are not running Microsoft Lync Server 2010 can provide better integration with mobile phones, allowing you to see when a user is on a mobile phone call.
  • E9-1-1 emergency calling enables the authorities who answer 911 calls to determine the caller’s location from his or her telephone number.
  • GPS locations can be integrated with your Location Information Server to track mobile user location.

 

For a free inContact webinar demo, more information about the inContact Cloud Based Call Center Solutions, SIP Trunking, TDM, Outbound Termination, Inbound Toll Free Termination, Hosted PBX,  Hosted Predictive Dialers, MPLS, Private Line, Internet T1, E1, DS3, OCX, Fixed Wireless, Ethernet, and Satellite contact an ECTtelecom specialist today at U.S. Toll Free 800-664-3071 or International 850-936-5887. Please visit our website at http://www.ecttelecom.com – For a no obligation quote CLICK HERE.

Inbound Outbound Call Center

What is Inbound and Outbound Call Center?

An outbound call center is one in which call center agents make outbound calls to customers on behalf of a business or client. Calls made from the center can include telemarketing, sales or fund-raising calls, as well as calls for contact list updating, surveys or verification services.

An inbound call center is one that exclusively or predominately handles inbound calls (calls initiated by the customer) rather than outbound calls. A call center may handle either only inbound or outbound calls or might deal with a combination of the two.

ECTtelecom is a leading TDM and SIP Trunking provider for inbound and outbound call centers. Our TDM and SIP Trunking rates are as low as the following:

$0.0089 USD Outbound

$0.0089 USD Inbound Toll Free

Check out our Global Crossing promotion for TDM and SIP Outbound and Inbound services for call centers and businesses.

For a free inContact webinar demo, more information about the inContact Cloud Based Call Center Solutions, SIP Trunking, TDM, Outbound Termination, Inbound Toll Free Termination, Hosted PBX,  Hosted Predictive Dialers, MPLS, Private Line, Internet T1, E1, DS3, OCX, Fixed Wireless, Ethernet, and Satellite contact an ECTtelecom specialist today at U.S. Toll Free 800-664-3071 or International 850-936-5887. Please visit our website at http://www.ecttelecom.com – For a no obligation quote CLICK HERE.

Cloud Contact Center

inContact Cloud Based Contact Center Software Solutions

ECTtelecom.com is an authorized master agent for inContact cloud-based contact centers and call centers worldwide. inContact’s powerful portfolio of cloud based contact center solutions enables organizations to operate more efficiently, optimize the cost and quality of every interaction in the contact center, create new pathways to profit and ensure ongoing business improvement and growth. inContact helps contact centers increase profitability by giving them the tools and expertise they need to reduce costs and create a brand-building customer experience. SIP Trunking or TDM Long Distance can be deployed with the inContact cloud based solutions for Outbound Termination and Inbound Termination.

INCONTACT NETWORK

• inContact Network – Carrier grade network that offers low cost routing and redundancy that single carriers cannot provide Contact Routing

• Automatic Call Distributor (ACD) – Intelligently route customers to the method of service they prefer and the agent most equipped to help them

• Computer-Telephony Integration (CTI) – Provide a more personalized customer experience with seamless integration between the agents’ telephone and computer

• Interactive Voice Response (IVR) – Let customers interact the way they prefer with this call interface which recognizes and responds to simple commands and collects information to properly route the call to an agent or other self-help options

BENEFITS OF CLOUD-BASED SOLUTIONS

• No to minimal setup expenses

• Fast and easy deployment

• Access to software upgrades without paying software maintenance fees or involved deployments

• Pay-as-you-go billing model—pay only for what you use

• Easily scalable to handle fluctuations in call volume

• Reduced IT support staff and hardware requirements

• Can be installed on top of complete or partial existing phone equipment (Aspect, Genesys, Avaya, Nortel, etc.)

• Easy, rapid deployment means system is up-and-running in days, not months

• Added flexibility makes it easy to operate a virtual workforce and seamlessly connect multiple contact center sites

• Reduced total cost of ownership (TCO)

• Allows more business continuity

• Allows access to SIP Trunking or TDM for Outbound and Inbound calling

ECTtelecom consistently offers the lowest cost, High Speed Internet, Voice, SIP Trunking and contact center and call center software.  For a no obligation quote CLICK HERE, or more information about SIP Trunking Phone Service contact an ECTtelecom specialist today at U.S. Toll Free 800-664-3071 or International 850-936-5887.

Outbound Call Center

inContact Outbound Call Center Software in the Cloud

ECTtelecom is the leader for Outbound and Inbound Call Centers and Contact Centers. We are a master agent for the inContact Hosted Predictive Dialer Software in the cloud that utilizes TDM and SIP Trunking. Outbound Call Centers around the world utilize the inContact cloud hosted call center software to improve customer satisfaction and reduce operational cost.

The inContact Predictive Dialer is an intelligent, campaign-based outbound dialer with a sophisticated, simulation-based dialing engine that determines the optimal balance between wait times and abandoned calls. Our Blended Dialer Software automatically moves outbound agents to inbound queues when call volumes increase, and back to outbound when the inbound service level is met, ensuring your agents are working on your most profitable activities

ECTtelecom has inContact customers using the hosted cloud based Outbound Call Center software and SIP Trunking Long Distance. We offer real solutions for startup call centers to large call centers with 300 plus agents. Our inContact Outbound and Inbound software in the cloud allows outsourcers to service any kind of contact center contract.

ECTtelecom consistently offers the lowest cost, High Speed Internet, Voice, and SIP Trunking services.  For a no obligation quote CLICK HERE, or more information about SIP Trunking Phone Service contact an ECTtelecom specialist today at U.S. Toll Free 800-664-3071 or International 850-936-5887.

Call Center Long Distance

SIP Trunking for Call Centers Future Is Bright

The future is bright for SIP Trunking. Many call centers are realizing how easy it is to switch from TDM Long Distance to SIP Trunking Long Distance. ECTtelecom offers Call Center Long Distance customers savings as much as 40% by switching from TDM to SIP Trunking. SIP Trunks allow termination using your current phone system without needing to buy expensive new equipment.

ECTtelecom is a leader as a service provider for SIP Trunking and provides its call centers with TDM or SIP Trunking Interstate (State to State) Outbound and Inbound Long Distance rates as low as $0.00788 cost per minute. TDM or SIP Trunking Non-Dialer NPA-NXX rates are as low as $0.00177. ECTtelecom is offering a package of DID’s in every area code in the USA whereby you can customize the Outbound ANI Display.

Long Distance SIP Trunking call center traffic with high short duration calls per second (CPS) monthly charges can be eliminated by many of our service providers. Also, monthly charges per channel or simultaneous call path can be eliminated by many of our service providers.

ECTtelecom is a vendor for the Call Center Times. For more information about TDM or SIP Trunking Call Center Long Distance call us at 800-664-3071 or go to www.ecttelecom.com.

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