Tag Archives: incontact software

What Is SIP Trunking?

 

The Many Definitions of SIP Trunking

by Adam Uzelac – Global Crossing

About 490,000 results (in 0.20 seconds, for what it’s worth) – that’s the number of results from “Guru Google” when asked to return information from the search, “What is SIP Trunking?” As you might guess, there are many different definitions of SIP (Session Initiation Protocol) Trunking freely available on the Internet. Regardless of the definition that you subscribe to, enterprise cost-savings MUST be at the heart of the definition. SIP Trunking is a solution in VoIP communications by allowing a concurrent call(s) to pass over a SIP Service Provider’s IP backbone using SIP technology.

Wikipedia gives another definition to what SIP Trunking is:

The Wikipedia definition states: “In telecommunications networks SIP Trunking is a VoIP solution based on SIP protocol. This Solution allows ITSP (Internet Telephony Service Providers) to give Voice Services and unified communication via IP access to business customers (companies) equipped with a private infrastructure generally based on IP-PBX (Private Branch eXchange technology in IP)”. Source

I was asked to pontificate with a few colleagues to explain Global Crossing’s definition of SIP Trunking. In this first part of the “SIP Trunking Series with Global Crossing”, I explain what SIP Trunking is and the evolutionary path that got us to SIP Trunking.

ECTtelecom is a master agent for Global Crossing. For more information about Global Crossing services, a free inContact webinar demo, more information about the inContact Cloud Based Call Center Solutions, SIP Trunking, TDM, Outbound Termination, Inbound Toll Free Termination, Hosted PBX,  Hosted Predictive Dialers, MPLS, Private Line, Internet T1, E1, DS3, OCX, Fixed Wireless, Ethernet, and Satellite contact an ECTtelecom specialist today at U.S. Toll Free 800-664-3071 or International 850-936-5887. For a no obligation quote CLICK HERE.

VoIP

Voice over IP (VoIP)

Voice over Internet Protocol (Voice over IP, VoIP) uses three types of VoIP tools that are commonly used; IP Phones, Software VoIP and Mobile and integrated VoIP. VoIP is also referred to as VoIP SIP Trunking, or VoIP SIP Trunks.

ECTtelecom specializes in VoIP SIP Trunking for IP Phones and cloud based call center solutions for Software VoIP. We provide VoIP SIP Trunking Services worldwide to call centers, contact centers and businesses. Our US and International rates are very aggressive for SIP Trunking Outbound Termination and SIP Trunking Inbound Toll Free Termination. ECTtelecom is a master agent for the inContact call center software. Incontact is the world’s largest hosted cloud based contact center solution service provider.

For a free inContact webinar demo, more information about the inContact Cloud Based Call Center Solutions, SIP Trunking Outbound Termination and Inbound Toll Free Termination, TDM, Data, MPLS, Internet T1/E1/OCX and Ethernet, contact an ECTtelecom specialist today at U.S. Toll Free 800-664-3071 or International 850-936-5887. For a no obligation quote CLICK HERE.

ECTtelecom Master Agent for IntelePeer

ECTtelecom is a master agent for IntelePeer SIP Trunking Service for cloud based call centers and businesses worldwide (www.ecttelecom.com). Call USA 800-664-3071 or International 850-936-5887.

IntelePeer Joins the Cisco Developer Network as Registered Developer and Completes Cisco Interoperability Verification Testing

SAN MATEO, CA–(Marketwire – April 12, 2011) – IntelePeer Inc., (www.intelepeer.com) a leader in the delivery of communications via cloud-based infrastructure, today announced that it has joined the Cisco Developer Network as a Registered Developer within the Unified Communications technology category. In addition, IntelePeer successfully completed interoperability testing* between the Cisco Unified Border Element, version 8.5, and IntelePeer’s Cloud Communications Services, including IntelePeer Specialized SIP Trunking for Cisco Unified Communications and IntelePeer’s Hosted Intercompany Media Engine (IME) services. IntelePeer’s Hosted IME services offer cloud-based federation that connects to diverse Unified Communications platforms for rich multimodal communications.

The Cisco Developer Network (www.cisco.com/go/cdn) unites Cisco with third-party developers of hardware and software to deliver tested interoperable solutions to joint customers. As a Registered Developer, IntelePeer offers a complementary product offering and has started to collaborate with Cisco to meet the needs of joint customers. With offerings such as IntelePeer’s SIP Trunking and Hosted IME services, customers can more quickly deploy a broad range of Cisco Compatible business applications, devices or services that can enhance the capabilities, performance and management of their Cisco network.

For more information on IntelePeer’s Cloud Communications Services, SIP Trunking and Hosted IME services interoperability with Cisco Unified Border Element, version 8.5, go to http://developer.cisco.com/web/partner/search?accountId=0014000000XyP9QAAV.

About IntelePeer
IntelePeer®, Inc. is the leading provider of cloud communications services for enterprises and service providers. The company’s patent pending, all-IP platform connects customers’ telecommunications networks and systems on-demand. The IntelePeer CaaS IP platform includes an extensive carrier-grade Media Peering Grid™ service carrying more than 25 billion minutes annually, a SuperRegistry™ global directory with more than 478 million telephone numbers, and AppworX®communication application toolset. IntelePeer’s platform easily and cost-effectively delivers high-quality voice, video, SMS, and other rich-media communications to any phone or IP connected device worldwide. By making it easy for customers to transition from legacy TDM to next-generation IP networks, IntelePeer is transforming communications, while helping service providers and businesses save money, enhance productivity, and generate new sources of revenue. For more information visit: www.intelepeer.com.

*Interoperability testing is designed to simulate typical customer configurations, and does not replace the need for on-site testing in conjunction with actual implementation.

About ECTtelecom

ECTtelecom consistently offers the lowest cost, High Speed Internet, MPLS, Voice, SIP Trunking and Contact Center and Call Center Solutions.  ECTtelecom.com is a master agent for inContact. For a no obligation quote CLICK HERE, or more information about VoIP SIP Trunking and Cloud Based Call Center Solutions contact an ECTtelecom specialist today at U.S. Toll Free 800-664-3071 or International 850-936-5887.

U.S.-Based Outsourcer Selects inContact

 

 

U.S.-Based Outsourcer Selects the inContact Cloud-Based Contact Center Solution

Growing Company Will Leverage Solution’s Scalability to Enhance Service for Energy Industry Customers

SALT LAKE CITY (April 8, 2011) – inContact (NASDAQ: SAAS), the leading provider of on-demand call center software and call center agent optimization tools, announced today that an expanding U.S. based outsourcer has selected the inContact solution to better serve its growing energy industry clientele.

The outsourcing company was originally established to provide services for a single energy company and has experienced rapid growth as a result of market conditions and deregulation.  The outsourcer currently provides mission-critical service for more than 30 different energy/utility companies and maintains 200 agents to process calls for billing inquiries, service issues and reporting of potentially hazardous situations. As the company grew, it was challenged by its aging premise-based phone systems, and the need to quickly and easily support new business became apparent. The company selected the inContact cloud-based solution to provide key capabilities such as easy customization of the customer experience and agent experience, built-in disaster recovery without the additional hardware requirements of a premise-based system, as well as a flexible payment model that matched its business requirements.

“The inContact cloud-based solution gives outsourcers in any industry an extraordinary competitive advantage,” said Paul Jarman, inContact CEO. “Our powerful portfolio of scalable, flexible, pay-as-you-go cloud-based solutions enables outsourcers to better manage their talent, reduce non-billable hours and increase revenue per call. In short, we help them create profitable customer experiences.”

Jarman concluded, “inContact also helps outsourcers differentiate their offerings within the competitive call center outsourcer market by enabling them to collect critical business intelligence that can increase their customers’ dependence on their services. Our powerful, cloud-based solutions can automate, analyze and optimize virtually every key customer-focused process in call center outsourcing organizations.”

About inContact

inContact (NASDAQ: SAAS) helps contact centers around the globe create profitable customer experiences through its powerful portfolio of cloud-based contact center software solutions. The company’s services and solutions enable contact centers to operate more efficiently, optimize the cost and quality of every customer interaction, create new pathways to profit and ensure ongoing customer-centric business improvement and growth. To learn more about inContact visit www.ecttelecom.com.

About ECTtelecom

ECTtelecom consistently offers the lowest cost, High Speed Internet, MPLS, Voice, SIP Trunking and Contact Center and Call Center Solutions.  ECTtelecom.com is a master agent for inContact. For a no obligation quote CLICK HERE, or more information about VoIP SIP Trunking and Cloud Based Call Center Solutions contact an ECTtelecom specialist today at U.S. Toll Free 800-664-3071 or International 850-936-5887.

SIP Outbound

SIP Outbound Provider for USA and International Services

ECTtelecom is a leading global SIP Outbound retail and wholesale provider for the USA and offshore call centers and contact centers around the world. Our SIP Trunking and TDM Outbound NPA-NXX rates are as low as $0.0017 and as low as $0.0078 for flat rate Outbound Termination. We represent major service providers that do not have a problem with SIP Outbound Predictive Dialers that have short duration calls.

ECTtelecom provides SIP Outbound Termination to call centers in more than 1,500 cities and 110 countries in particular to emerging markets in Asia, Africa, Middle East and Latin America.

ECTtelecom offers the inContact Hosted Call Center Software Platform. inContact is an award winning cloud based call center software platform that can increase uptime, reduce vulnerability, and increase profitability for SIP Outbound and SIP Inbound applications.

ECTtelecom consistently offers the lowest cost, High Speed Internet, Voice, SIP Trunking and contact center and call center solutions.  For a no obligation quote CLICK HERE, or more information about SIP Trunking and Cloud Call Center Solutions contact an ECTtelecom specialist today at U.S. Toll Free 800-664-3071 or International 850-936-5887.