Tag Archives: Inbound Call Center

Contact Center Software

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inContact Named Hosted Contact Center Market Share Leader by DMG Consulting

New Report Underscores Significant Cloud Momentum in 2011 and Demonstrates inContact’s Dominant Market Position

SALT LAKE CITY  — a recent report from industry analyst firm DMG Consulting LLC shows that the pace of adoption of hosted contact center software continued to accelerate in 2011 and named inContact, Inc. the market share leader, based on agent seats, in this rapidly growing space inContact (NASDAQ: SAAS) is the world’s leading provider of cloud contact center software.

DMG Consulting helps end users build world-class differentiated contact centers and vendors develop high-value solutions for the market. The Hosted Contact Center Infrastructure Market Report addresses the cloud contact center market, vendors and trends. Among the 17 companies covered in the report, inContact emerged the clear market share leader based on number of agent seats.

“The adoption of hosted contact center software solutions continues to accelerate, as organizations of all sizes recognize its advantages and as cloud functionality closes the feature gap with premise-based offerings,” said Donna Fluss, president of DMG Consulting. “2012 is expected to be a very strong year for the cloud based contact center infrastructure market.”

DMG expects the hosted contact center software market to continue to experience strong growth in 2012 due to important industry trends, including:

  • the need for virtual, multi-channel and flexible servicing infrastructures
  • a slowly recovering economy, which is limiting capital investments
  • cloud-based contact center solutions are starting to be perceived as mainstream for small and mid-sized organizations; adoption in large environments is starting to pick up momentum
  • innovation in underlying cloud architecture and scalability, and broadening functional capabilities of some of the solutions

 

“We are pleased to receive this important validation of our market leadership from DMG Consulting,” said Paul Jarman, inContact CEO. “Our recently announced distribution partnerships with Siemens Enterprise Communications and Verizon and our success with more and more enterprise customers makes us strongly believe that inContact has never been better positioned to take advantage of the opportunities ahead of us.”

 About inContact

inContact (NASDAQ: SAAS) helps contact centers around the globe create profitable customer experiences through its powerful portfolio of cloud-based contact center software solutions. The company’s services and solutions enable contact centers to operate more efficiently, optimize the cost and quality of every customer interaction, create new pathways to profit and ensure ongoing customer-centric business improvement and growth. To learn more, visit www.ecttelecom.com

About ECTtelecom

ECTtelecom is a worldwide Master Partner for inContact Cloud-Based Contact Center Software. ECTtelecom provides Call Center Software, SIP Trunking and MPLS Service for many Fortune 500 Companies. For more information contact today an ECTtelecom specialist at US Toll Free 800-664-3071 or International 850-936-5887 for a no obligation Quote.

Siemens Selects inContact

INCONTACT : Announces Siemens Enterprise Communications Worldwide Distribution Relationship and Equity Investment

inContact (NASDAQ: SAAS), the leading provider of on-demand call center software and call center agent optimization tools, today announced that it has entered into a worldwide distribution agreement with global unified communications leader Siemens Enterprise Communications. In addition, an affiliate of Siemens Enterprise Communications has made a strategic investment in the company.

Under the new commercial agreement, Siemens Enterprise Communications will be the exclusive master distributor for the inContact cloud contact center software portfolio in Europe, the Middle East, and Africa and will deliver the solutions under the Siemens Enterprise Communications “OpenScape Cloud Contact Center” brand name. Siemens Enterprise Communications will also resell the inContact portfolio in the U.S., Asia Pacific and Latin America. inContact will establish the cloud infrastructure in Europe required to support this new agreement and will enable and train the Siemens Enterprise Communications team to independently sell, implement and support its global cloud contact center customers. According to the agreement, Siemens Enterprise Communications is committed to pay a minimum of $15 million of net software revenue to inContact over a 2-year timeframe, with $5 million committed in 2012 and $10 million committed in 2013.

Said Mariann McDonagh, Chief Marketing Officer for inContact, “We are pleased to be selected by Siemens Enterprise Communications to power its global cloud contact center offering, as it underscores inContact’s leadership in the growing cloud contact market. With more than 3,000 sales and support personnel as well as 3,000 channel partners around the world, the Siemens Enterprise Communications team is uniquely positioned to help inContact drive significant growth in the next several years. We look forward to working with Siemens Enterprise Communications over the next several months to train their front and back office personnel for their market launch later this year.”

Siemens Enterprise Communications, a joint venture of Siemens AG and the Gores Group, is a premier provider of end-to-end enterprise unified communications, including voice, network infrastructure and security solutions and supporting services. With a presence in more than 100 countries, Siemens Enterprise Communications provides comprehensive communication and collaboration solutions for organizations of all sizes. Siemens Enterprise Communications currently holds number one market positions in Europe, Latin America and India, and the company’s telecommunication solutions are used by 75% of the Global 500. Siemens Enterprise Communications has more than a million enterprise customers in virtually every industry sector.

“After a lengthy due diligence process, we were pleased to select inContact to power our cloud contact center offering,” said Chris Hummel, Chief Marketing Officer and President of North American operations for Siemens Enterprise Communications. “We believe that our recently announced OpenScape Cloud Solutions, combined with the inContact cloud contact center platform, will provide a market-leading and powerful unified communications and contact center for our joint customers and partners around the world.”

An affiliate of Siemens Enterprise Communications made an investment of nearly $24 million in restricted common stock of inContact at a price of $3.32 per share.1

“This equity investment will provide inContact with the strong balance sheet and financial capability required to continue to grow our cloud business and further strengthen our market-leading position,” said Paul Jarman, inContact CEO. “Furthermore, this renewed financial strength will enable us to extend our network and platform capability to effectively support enterprise customers and partners around the world.”

Siemens Enterprise Communications CEO Hamid Akhavan, software and telecommunications veteran and the former COO at Deutsche Telekom Group, will join the inContact Board of Directors.

Concludes Jarman, “This highly strategic relationship with Siemens Enterprise Communications marks the beginning of a new era of accelerated global growth and visibility for inContact. We have never been in a better position, both financially and technologically, to capitalize on the massive opportunity before us and we continue to actively develop additional potential partnerships that will expand our presence across the globe.”

For a free inContact webinar demo, more information about the inContact Cloud Based Call Center Solutions, SIP Trunking, TDM, Outbound Termination, Inbound Toll Free Origination, Hosted PBX, Hosted Predictive Dialers, MPLS, Private Line, Internet T1, E1, DS3, OCX, Fixed Wireless, Ethernet, and Satellite contact an ECTtelecom specialist today at U.S. Toll Free 800-664-3071 or International 850-936-5887. Please visit our website at http://www.ecttelecom.com – For a no obligation quote CLICK HERE.

Inbound Toll Free Origination

 

 

 

SIP Trunking Inbound Toll Free Origination

$0.0085 SIP Trunking Inbound toll Free Origination offering for Call Centers and VoIP Service Providers with heavy traffic. ECTtelecom is a worldwide wholesale and enterprise provider offering SIP Trunking Inbound Toll Free Origination rates with savings up to 40%.

If you are a call center in Canada, UK, Philippines, India or other countries where your SIP Trunking Inbound Toll Free Origination is in the United States with Termination at your country’s call center you can obtain U.S. rates as low as $0.0085. And if your call center is the U.S. you can obtain the same low rates for your Toll free Origination that is Interstate (State to State). Our Toll Free Origination rates are low for Intrastate (In-State) too.

ECTtelecom is a master agent for the major carriers of the world. We also offer inContact, the world’s largest cloud-based contact center solution. The inContact solution also provides great rates for SIP Trunking Outbound Termination and Inbound Toll Free Origination.

For a free inContact webinar demo, more information about the inContact Cloud Based Call Center Solutions, SIP Trunking, TDM, Outbound Termination, Inbound Toll Free Origination, Hosted PBX, Hosted Predictive Dialers, MPLS, Private Line, Internet T1, E1, DS3, OCX, Fixed Wireless, Ethernet, and Satellite contact an ECTtelecom specialist today at U.S. Toll Free 800-664-3071 or International 850-936-5887. Please visit our website at http://www.ecttelecom.com – For a no obligation quote CLICK HERE.

Global Crossing SIP Trunking Promotion

 

GLOBAL CROSSING SIP TRUNKING PROMOTION

Experience TDM voice quality SIP Trunks over the Global Crossing Network

U.S. CALL CENTERS

$0.0110 Interstate Outbound

$0.0110 Interstate Inbound Toll Free

$2,500 Monthly Minimum

1 Year Term – 2 Year Term – 3 Year Term (You Select)

Promotion Expires June 30, 2011

OFFSHORE CALL CENTERS

Offshore Call Centers qualify for this $0.0110 cost per minute Global Crossing Promotion for Outbound Termination to the U.S., and Inbound Toll Free calls that originate in the U.S. and terminate at the offshore call centers.

CALL CENTERS WITH HEAVY TRAFFIC

For call centers using over one million minutes a month, rates may be negotiated as low as $0.0079 cost per minute for Global Crossing Interstate Outbound Service and Interstate Inbound Toll Free Service.

MORE SIP TRUNKING INFO

http://www.ecttelecom.com/services/voice/voip-sip-trunking

ECTTELECOM

ECTtelecom is not a reseller. We are a master agent of Global Crossing that is authorized to offer Global Crossing voice, data and internet services. We have been a master agent for 17 years offering telecom services worldwide for the major Tier 1 and Tier 2 service providers. If you need a quote from another service provider for SIP Trunking or other telecom services let us know.

CONTACT US

U.S. Toll Free: 800-664-3071

International: 850-936-5887

E-mail: info@ecttelecom.com

Website: http://www.ecttelecom.com

Frost & Sullivan “Total Cost of Ownership” Study

 

 

 

Call Center Software Total Cost of Ownership Results Are In

New research proves cloud-based call center software saves businesses up to 50% in total cost of ownership.

Frost & Sullivan’s new “Total Cost of Ownership” Study proves that there is a clear cost advantage of as much as 50% in selecting a cloud-based call center solution over a traditional, premise-based system.

The study demonstrates the power of the cloud and gives you the fact-based information you need to guide your call center into a more profitable future. Want to learn more? Download the Frost & Sullivan “Total Cost of Ownership” Study today.

You’ll get the unbiased information you need and:

  • Learn the cost-savings to be realized in year one, year three and year five
  • Understand the financial difference for call centers with 50, 100, 250 and 500 seats
  • Learn why larger, more distributed call centers realize higher cost savings
  • Discover how as more businesses move to the cloud, the more cost savings everyone will realize

 

For a free inContact webinar demo, more information about the inContact Cloud Based Call Center Solutions, SIP Trunking, TDM, Outbound service, Inbound Toll Free service, Hosted PBX,  Hosted Predictive Dialers, MPLS, Private Line, Internet T1, E1, DS3, OCX, Fixed Wireless, Ethernet, and Satellite contact an ECTtelecom specialist today at U.S. Toll Free 800-664-3071 or International 850-936-5887. Please visit our website at http://www.ecttelecom.com – For a no obligation quote CLICK HERE.