Tag Archives: hosted predictive dialer

Blended Dialer Software

Blended Dialer Software

Smarter Blended Dialer Software

Blended Dialer Software by inContact, automatically moves outbound agents to inbound queues when call volumes increase, and back to outbound when the inbound service level is met, ensuring your agents are working on your most profitable activities.

In a perfect world, call volumes would be perfectly predictable, every contact would be handled swiftly, and you would always know the ideal balance of inbound and outbound agents.  However, as everyone in the business knows, call volumes fluctuate hourly, daily, and weekly and the “perfect call center” is just a fantasy. That is where a blended dialer software program can help.

inContact can’t wave a magic wand and make your call center fantasy a reality – but we can get pretty close.  Our inbound outbound blended dialer software is simulation-based and not only has all the great features our Predictive Dialer has, but it is also intelligent enough to dynamically address changing call volumes. When you don’t have enough inbound agents to keep up with demand, the inContact dialer automatically moves your outbound agents to handle inbound calls and preserve your customer experience. Once your inbound service level goals are met, inContact automatically moves your agents with the highest outbound proficiency back from the inbound queue to handle outbound calls.   Its sophisticated dialing engine also means that agents can handle all call types from a single user interface, making the shift between inbound and outbound call priorities quick and easy. This enables your agents to work on your call center’s most profitable activities all the time. And because blended dialer software billing is based on a pay-as-you-go model, you only pay for what you use – ensuring cost-effective resource consumption when compared to premise-based solutions.

Unlike other vendors who throw in regulatory compliance as an afterthought, it is the core principle for inContact’s inbound outbound blended dialer software. From its inception, inContact hosted Blended Dialer Software has been designed to dramatically increase agent utilization while still meeting regulatory compliance, including abandonment rate, ring-no-answer thresholds, and time-of-day dialing.  Because of its purpose-built design, there is no possibility, or need, for supervisors to micromanage or manipulate a campaign in search of better performance, providing an extra level of compliance protection.

About ECTtelecom

ECTtelecom is a worldwide Master Partner for inContact Cloud-Based blended dialer software or Call Center Software. ECTtelecom provides Call Center Software, SIP Trunking and MPLS Service for many Fortune 500 Companies. For more information about Blended Dialer Software contact today an ECTtelecom specialist at US Toll Free 800-664-3071 or International 850-936-5887 for a no obligation Quote.

Hosted Predictive Dialer Software

 

Hosted Predictive Dialer Software for Call Centers

What is hosted predictive dialer software? Hosted predictive dialer software is a cloud-based engine that connects to multiple agents in a call center. The predictive dialer has more lines to dial than agents using the dialer and dials phone numbers in a manner to predict when an agent (telemarketer) will be available.

Our inContact hosted predictive dialer software is a highly sophisticated, simulation-based dialing engine that boosts agent productivity and ensures compliance. The inContact hosted predictive dialer software can increase talk times and agent productivity so you can deliver a better customer experience for less. This sophisticated dialing engine also includes preview, progressive, and message lay-down dialing to match your business needs and increase the effectiveness of each contact, resulting in higher rates of success. SIP Trunking Outbound and Inbound call centers worldwide are using the inContact hosted predictive dialer software that is cloud-based.

Datasheet – inContact Dialer

For a free inContact webinar demo, more information about the inContact Hosted Predictive Dialer Software, SIP Trunking, TDM, Outbound service, Inbound Toll Free service, Hosted PBX, Hosted Predictive Dialers, MPLS, Private Line, Internet T1, E1, DS3, OCX, Fixed Wireless, Ethernet, and Satellite contact an ECTtelecom specialist today at U.S. Toll Free 800-664-3071 or International 850-936-5887. Please visit our website at http://www.ecttelecom.com – For a no obligation quote CLICK HERE.

SIP Trunking Savings

How does SIP trunking generate such dramatic savings?

Siemens says “No doubt you’ve heard the news that SIP trunking consolidation can reduce costs 30% to 60%. But when considering your options in SIP trunking solutions, the cost savings associated with trunk consolidation is only one of many factors to bear in mind. A holistic view will provide a clearer picture of potential costs and savings — not just with your initial SIP trunking deployment, but also with future investments in your enterprise communications environment.”

ECTtelecom can show you SIP Trunking savings by implementing SIP Trunking networking with TDM voice quality as an overlay to your existing PBX network. ECTtelecom provides U.S. and International SIP Trunking for Outbound Termination and Inbound Toll Free Origination. We have customers that are Fortune 500 companies and the largest call centers in the U.S.

For a FREE SIP Trunking Interop Test, and information about inContact Cloud Based Call Center Solutions, SIP Trunking, TDM, Outbound service, Inbound Toll Free service, Hosted PBX, Hosted Predictive Dialers, MPLS, Private Line, Internet T1, E1, DS3, OCX, Fixed Wireless, Ethernet, and Satellite contact an ECTtelecom specialist today at U.S. Toll Free 800-664-3071 or International 850-936-5887.  For a no obligation quote CLICK HERE.

Hosted Predictive Dialer

Hosted Predictive Dialer Software for Call Centers

On average, only one in five outbound calls actually connect to a live person, consuming a lot of time. For a call center, that means a lot of wasted productivity as their agents attempt to connect. Businesses can use an outbound dialer to help, but in many cases that raises concerns about regulatory compliance, increased cost, and increased complexity for agents and administrators. Then there are the customers, and the last thing you want to do is bother them with nuisance calls.

While you can’t produce more time, you can maximize it with the inContact dialer. The inContact hosted Predictive Dialer software and TDM voice quality SIP Trunking can increase talk times and agent productivity so you can deliver a better customer experience for less. This sophisticated dialing engine also includes preview, progressive, and message lay-down dialing to match your business needs and increase the effectiveness of each contact, resulting in higher rates of success.

Regulatory compliance is an afterthought for many vendors. With inContact, it is the core dialer principle. From the beginning, the inContact hosted predictive dialing has been designed to drive optimal performance in harmony with governmental regulations, including abandonment rate, ring-no-answer thresholds, and time-of-day dialing. Because of its purpose-built design there is no need for supervisors to micromanage or manipulate a campaign in search of better performance, providing an extra level of compliance protection.

With inContact you have the hosted predictive dialer software and you have incontact as a major long distance carrier offering SIP Trunking Outbound and Inbound Toll Free Service.

For a free inContact webinar demo, more information about the inContact Cloud Based Call Center Solutions, SIP Trunking, TDM, Outbound service, Inbound Toll Free service, Hosted PBX, Hosted Predictive Dialers, MPLS, Private Line, Internet T1, E1, DS3, OCX, Fixed Wireless, Ethernet, and Satellite contact an ECTtelecom specialist today at U.S. Toll Free 800-664-3071 or International 850-936-5887. Please visit our website at http://www.ecttelecom.com – For a no obligation quote CLICK HERE.

Call Center Customer Service

 

 

Do you think that customer service is getting worse?  You’re probably right…

The ACSI just release the 2010 results of their multi-year study on customer service and found that it is…dropping.  Yep.  So if you feel like customer service is going down, you’re probably right.

With a few exceptions, it is declining.

What can we do about it?  I really don’t believe that we are getting up in the morning and saying to ourselves in the mirror, “what can I do to offer worse customer service?”  I believe that those in the industry want to do a better job of offering customer service.

Some claim that it is all about the fragile economy and consumer sensitivity.  If that is the case, now is your chance to jump on it and beat out all of your competition in customer satisfaction.

Greater customer satisfaction leads to:

  1. Customers who buy more from you
  2. Customers who spread good word of mouth about you
  3. More profitable companies

So, things are looking bad across the board…now is your chance to really shine.  What are you doing to shine?  Share your ideas with us here or with me at

Source: Greg Smart — inContact — greg.smart@incontact.com.

For a free inContact webinar demo, more information about the inContact Cloud Based Call Center Solutions, SIP Trunking, TDM, Outbound Termination, Inbound Toll Free Termination, Hosted PBX,  Hosted Predictive Dialers, MPLS, Private Line, Internet T1, E1, DS3, OCX, Fixed Wireless, Ethernet, and Satellite contact an ECTtelecom specialist today at U.S. Toll Free 800-664-3071 or International 850-936-5887. Please visit our website at http://www.ecttelecom.com – For a no obligation quote CLICK HERE.