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It’s always been common sense that if you switch from a premise-based solution to the cloud, the savings (both in dollars and time) is substantial. However, a new TCO report comparing premise to hosted contact center software from Frost & Sullivan shows that not only is that assumption correct, but the savings get better and bigger the larger the contact center and the more solutions being used.
It’s always been thought that enterprise contact centers couldn’t benefit from a hosted solution. However, the study shows that over 5 years, a 500 seat contact center using full-function cloud solutions could save 43%. That’s no small amount, no matter how you slice the numbers.
Following are the key highlights of the report:
• Hosted contact center services significantly reduce TCO over premise-based systems in both three- and five-year scenarios for all 12 of the configurations analyzed.
• The larger the contact center, the higher the savings with the hosted model. Over five years 100 seat centers averaged 23% savings, 250 seat centers averaged 34% savings , and 500 seat centers averaged 43% savings.
• The more contact center applications hosted in the cloud, the more money saved. In a 100-seat contact center, for example, the five-year savings jumps from 9% for a hosted ACD to 23% for a full-function, nine-application hosted system.
All of the study’s TCO calculations take into account the costs of systems and applications, implementation, maintenance and upgrades, and hosted per-agent, per-month fees.
|5-Year TCO Hosted Cost Savings % Over Corresponding Premise Deployment|
After seeing the numbers, and considering that with the cloud, you’re always running the most current version of the software, I guess the only question left to explore is why a company wouldn’t switch. You can read the full report by sending an e-mail to firstname.lastname@example.org. In the Subject area type in the words “Save Up to 40% with the Cloud”.
For a free inContact webinar demo, more information about the inContact Cloud Based Call Center Solutions, SIP Trunking, TDM, Outbound Termination, Inbound Toll Free Termination, Hosted PBX, Hosted Predictive Dialers, MPLS, Private Line, Internet T1, E1, DS3, OCX, Fixed Wireless, Ethernet, and Satellite contact an ECTtelecom specialist today at U.S. Toll Free 800-664-3071 or International 850-936-5887. For a no obligation quote CLICK HERE.
VoIP SIP — Voice over Internet Protocol (Voice over IP) SIP (Session Initiation Protocol) is widely referred to as VoIP SIP, VoIP SIP Trunks and VoIP SIP Trunking. VoIP SIP is a peer-to-peer protocol, thus it requires only a simple (and thus scalable) core network with intelligence distributed to the network edge, embedded in endpoints (terminating devices built in either hardware or software). SIP features are implemented in the communicating endpoints (i.e. at the edge of the network) contrary to traditional SS7 features, which are implemented in the network.
VoIP SIP Trunking provides true converged voice and data onto common IP connections. Interface to SIP Trunks eliminates the need for media gateway devices to interface to PSTN (Public Telephone Network). SIP Trunking offers less customer equipment necessary to connect to PSTN. SIP Trunking offers scalability, so that as the company grows, the necessary infrastructure is already in place. SIP Trunks can support cloud based call centers that need call center software for Outbound and Inbound service.
ECTtelecom consistently offers the lowest cost, High Speed Internet, Data, Voice, SIP Trunking and Contact Center and Call Center Solutions. For a no obligation quote CLICK HERE, or more information about VoIP SIP Trunking and Cloud Based Call Center Solutions contact an ECTtelecom specialist today at U.S. Toll Free 800-664-3071 or International 850-936-5887.
ECTtelecom offers cloud hosted IP PBX service to businesses nationwide. This is an affordable fully managed VoIP PBX service for small businesses. There is no hardware to buy, install, configure, host, or maintain. Customers will only need to maintain IP phones.
Some of the Hosted IP PBX basic service is free Local, Interoffice Calling and optional Unlimited Long Distance, Auto Attendant, Advanced Call Routing, Find Me – Follow Me, Caller ID, Call Forwarding, Call Parking, Call Recording, Call Transfer, Conferencing, Visual Voicemail, Three-way Calling, Toll Free Numbers, Virtual Extensions, Online Management Portal, and much more.
Since the voice network is all IP from the customer premise, it is easy to convert a customer’s T1 PRI, analog, or SIP Trunking to hosted seats without requiring a new installation. This Hosted PBX service is available at nearly every location in America.
ECTtelecom consistently offers the lowest cost, High Speed Internet, Voice, and SIP Trunking services. For a no obligation quote CLICK HERE, or more information about Cloud Hosted IP BX services and IP Phones contact an ECTtelecom specialist today at U.S. Toll Free 800-664-3071 or International 850-936-5887.
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