Tag Archives: Call Center Solutions

Contact Center Software

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inContact Named Hosted Contact Center Market Share Leader by DMG Consulting

New Report Underscores Significant Cloud Momentum in 2011 and Demonstrates inContact’s Dominant Market Position

SALT LAKE CITY  — a recent report from industry analyst firm DMG Consulting LLC shows that the pace of adoption of hosted contact center software continued to accelerate in 2011 and named inContact, Inc. the market share leader, based on agent seats, in this rapidly growing space inContact (NASDAQ: SAAS) is the world’s leading provider of cloud contact center software.

DMG Consulting helps end users build world-class differentiated contact centers and vendors develop high-value solutions for the market. The Hosted Contact Center Infrastructure Market Report addresses the cloud contact center market, vendors and trends. Among the 17 companies covered in the report, inContact emerged the clear market share leader based on number of agent seats.

“The adoption of hosted contact center software solutions continues to accelerate, as organizations of all sizes recognize its advantages and as cloud functionality closes the feature gap with premise-based offerings,” said Donna Fluss, president of DMG Consulting. “2012 is expected to be a very strong year for the cloud based contact center infrastructure market.”

DMG expects the hosted contact center software market to continue to experience strong growth in 2012 due to important industry trends, including:

  • the need for virtual, multi-channel and flexible servicing infrastructures
  • a slowly recovering economy, which is limiting capital investments
  • cloud-based contact center solutions are starting to be perceived as mainstream for small and mid-sized organizations; adoption in large environments is starting to pick up momentum
  • innovation in underlying cloud architecture and scalability, and broadening functional capabilities of some of the solutions


“We are pleased to receive this important validation of our market leadership from DMG Consulting,” said Paul Jarman, inContact CEO. “Our recently announced distribution partnerships with Siemens Enterprise Communications and Verizon and our success with more and more enterprise customers makes us strongly believe that inContact has never been better positioned to take advantage of the opportunities ahead of us.”

 About inContact

inContact (NASDAQ: SAAS) helps contact centers around the globe create profitable customer experiences through its powerful portfolio of cloud-based contact center software solutions. The company’s services and solutions enable contact centers to operate more efficiently, optimize the cost and quality of every customer interaction, create new pathways to profit and ensure ongoing customer-centric business improvement and growth. To learn more, visit www.ecttelecom.com

About ECTtelecom

ECTtelecom is a worldwide Master Partner for inContact Cloud-Based Contact Center Software. ECTtelecom provides Call Center Software, SIP Trunking and MPLS Service for many Fortune 500 Companies. For more information contact today an ECTtelecom specialist at US Toll Free 800-664-3071 or International 850-936-5887 for a no obligation Quote.

SIP Outbound

SIP Outbound Provider for USA and International Services

ECTtelecom is a leading global SIP Outbound retail and wholesale provider for the USA and offshore call centers and contact centers around the world. Our SIP Trunking and TDM Outbound NPA-NXX rates are as low as $0.0017 and as low as $0.0078 for flat rate Outbound Termination. We represent major service providers that do not have a problem with SIP Outbound Predictive Dialers that have short duration calls.

ECTtelecom provides SIP Outbound Termination to call centers in more than 1,500 cities and 110 countries in particular to emerging markets in Asia, Africa, Middle East and Latin America.

ECTtelecom offers the inContact Hosted Call Center Software Platform. inContact is an award winning cloud based call center software platform that can increase uptime, reduce vulnerability, and increase profitability for SIP Outbound and SIP Inbound applications.

ECTtelecom consistently offers the lowest cost, High Speed Internet, Voice, SIP Trunking and contact center and call center solutions.  For a no obligation quote CLICK HERE, or more information about SIP Trunking and Cloud Call Center Solutions contact an ECTtelecom specialist today at U.S. Toll Free 800-664-3071 or International 850-936-5887.

Hosted Predictive Dialer

Hosted Predictive Dialer Software for Call Centers

Highly sophisticated, simulation-based dialing engine boosts agent productivity and ensures compliance with the inContact Hosted Predictive Dialing software.

On average, only one in five outbound calls actually connect to a live person, consuming a lot of time. For a call center, that means a lot of wasted productivity as their agents attempt to connect. Businesses and call centers can use an outbound dialer to help, but in many cases that raises concerns about regulatory compliance, increased cost, and increased complexity for agents and administrators. Then there are the customers, and the last thing you want to do is bother them with nuisance calls.

While you can’t produce more time, you can maximize it with the inContact dialer. The inContact Hosted Predictive Dialer software can increase talk times and agent productivity so you can deliver a better customer experience for less. This sophisticated dialing engine also includes preview, progressive, and message lay-down dialing to match your call center and business needs and increase the effectiveness of each contact, resulting in higher rates of success.

Regulatory compliance is an afterthought for many vendors.  With inContact, it is the core dialer principle. From the beginning, the inContact hosted predictive dialing has been designed to drive optimal performance in harmony with governmental regulations, including abandonment rate, ring-no-answer thresholds, and time-of-day dialing.  Because of its purpose-built design there is no need for supervisors to micromanage or manipulate a campaign in search of better performance, providing an extra level of compliance protection.

ECTtelecom offers the inContact Hosted Predictive Dialer Software with SIP Trunking rates as low as $0.0800 for Outbound Call Centers. For a no obligation quote CLICK HERE, or more information about inContact Predictive Dialer Software and SIP Trunking contact an ECTtelecom specialist today at U.S. Toll Free 800-664-3071 or International 850-936-5887.

Cloud Based Call Center

Benefits of Cloud Based Call Center Solutions

ECTtelecom’s powerful portfolio of cloud based call center solutions enables organizations to operate more efficiently, optimize the cost and quality of every interaction in the call center, create new pathways to profit and ensure ongoing business improvement and growth.

Our solutions help contact centers increase profitability by giving them the tools and expertise they need to reduce costs and create a brand-building customer experience. Benefits include access to cloud based software upgrades without paying software maintenance fees or involved deployments. Our call center customers utilize a pay as you go billing model where they only pay for what they use.

Our cloud based contact center and call center solution can be installed on top of complete or partial existing phone equipment (Aspect, Genesys, Avaya, Nortel, etc.). We support Cloud Based SIP Trunking and TDM Long Distance and Predictive Dialer Outbound Calls almost anywhere in the world.

For more information about cloud based call center services contact an ECTtelecom specialist today at U.S. Toll Free 800-664-3071 or International 850-936-5887.