Is it Time To Switch Over To a Business VoIP System?

VoIP Service or voice over IP is coming to be the option for small, medium and large businesses around the globe. Today, more and more individuals are using VoIP service because they are very simple to incorporate and they provide a list of conveniences for businesses of all kinds.

Lots of thriving businesses count largely on communication. Business VoIP service has the ability to break down a telephone call into electronic data that is then delivered through a broadband connection, similar to any other kind of data. As a result, companies can easily cut the majority of excruciating expenses associated with communicating locally and across the world.

Business VoIP is on course to transform the realm of communications. The explosive development we’ve seen in recent past is simply the beginning. Numerous market specialists agree that it is just a matter of time before POTS (” Plain Old Telephone Service”) will be a thing of the past and near obsolete.

With a lot of elements keeping the surge of VoIP’s development, it simply makes sense to consider adding Business VoIP to your company. VoIP offers many benefits to confirm it’s development, and those advantages equal healthy rewards for your company’s bottom line.

The most noticeable motivation any sort of kind of business can easily have for transitioning to VoIP is cost savings. The greatest savings is recognized with toll calls, which are essentially eliminated. VoIP saves you on local and international calling, while also greatly lowering your regulatory charges.

Business VoIP can practically get rid of nearly all the exceedingly high priced functions associated with conventional PSTN. The typical features that cost extra with regular telephone plans, such as Voice-mail, Call waiting, 3-way calling and call forwarding, automatically come with business VoIP service at no added expense to the company.

The versatility of business VoIP is unlike any other service. At anytime you can effortlessly take your VoIP with you anywhere that has access to the internet. Whether you use a portable Analog Telephone Adapter with a regular phone, a wireless VoIP phone and Wi-Fi network, or your laptop configured for softphone, it makes no difference. You can easily take your telephone number, calling service and features on the road with you on your next company trip.

An evident benefit of VoIP, from the viewpoint of resources, is that the very same network carrying your data packets, also carries your VoIP packets. This enables modifications and additions to your VoIP system in rapid time and at an affordable rate, unlike standard telephone networks. This also provides network managers a functional way of overseeing VoIP usage information and it enables your business to make use of the very same network engineers to handle both your information and voice systems.

If you already have a substantial investment in a conventional telephone system, switching over to a business VoIP system does not mean you’re equipment and hardware is worthless. Often, conventional telephone equipment can be re-used with VoIP, making it possible to adapt your existing system to a VoIP network. Not only can you improve your business’s telecommunication platform, but additionally keep your investment in conventional telephone equipment.

When you look at the direction of the communication market, in addition to the many advantages and opportunities made possible with VoiP, it’s clear that business VoIP is a win-win for any sort of company, big or small.

About ECTtelecom

ECTtelcom is an independent telecommunications agency offering Business VoIP services to United States and International companies. ECTtelecom helps businesses to chose the right Business VoIP  package by providing the detailed analysis required to determine the right service with the lowest rate. For more information contact an ECTtelecom specialist at US Toll Free 800-664-3071 or International 850-936-5887 for a no obligation Quote.

SIP Trunking Benefits

If your company is involved in providing round the clock support while clarifying the user related technical and functional queries, then you need to seriously look at adopting the SIP Trunking Service voice transmission system provided by the Local Exchange Carriers (LEC) and the Internet Telephony Service Providers (ITSP). By making use of IP based voice transmission for making long distance interstate calls instead of the traditional public switched telephone network (PSTN), companies can cut down drastically on the call center voice based outbound support costs.

ECT Telcom is an independent telecommunication agency for major telecommunication providers offering voice based VOIP SIP Trunking. We help companies to choose the right SIP Trunking Services package provided by the major telecommunication companies such as AT&T, Verizon, CenturyLink, Sprint and PowerNet Global.  At ECT Telcom we also provide details related to the rates charged by the different telecommunication companies providing SIP Trunking Services. As a business owner you could chose the lowest rates provided and then opt for that particular package.

ECT Telcom is a leading SIP Trunking Services provider for the United States and offshore call centers. You could get rates as low as $.0078 per minute for SIP calls that originate in the United States and terminate in a different state within the country. Similarly, you also get to pay very low rates of $.0080 per minute for inbound calls originating in a state and terminating in another state within the country.

As a business owner you could benefit by opting for the Dialer Short Duration Call option provided by ECT Telcom. Not many agents in the country have providers offering short duration call option. At ECT Telecom you are provided with a variety of SIP trunks provided by the different telecommunication companies and also the rates charged by them. By choosing the lowest rates, you get the opportunity to cut a lot of costs.

ECT Telecom is a premiere worldwide telecommunications provider. Using SIP Trunking for the first time can be intimidating, that’s why we have experienced staff of telecom agents to assist you through the process. At ECT Telecom we make sure that you get all the necessary services and best pricing available to find you the perfect communications solution.

There is no question SIP Trunking offers compelling advantages for your business.  Learn more about ECT Telecom SIP Trunking Services today with a free consultation at (800)-664-3071 or get a free quote through our online portal at www.ecttelecom.com.

Cloud Based Contact Center

Leading multi-national software company selects inContact to unify service processes

Cloud Based Contact Center – 7th March 2012 – inContact the leading provider of cloud based contact center software and contact center agent optimization tools announced that a leading multi-national software company selected the inContact cloud based contact center routing and workforce management solutions to unify its global customer service operations. The company has plans to ramp its usage of the inContact cloud based contact center platform to nearly 250 agents in the coming months.

The software company supports thousands of product lines through multiple contact centers around the globe and prior to moving to the cloud, was using several different legacy premise-based systems to link these centers. The contact center management conducted an extensive search for a single vendor system to replace and harmonize the multiple systems, add new channel capabilities, and future-proof the company for growth.

The Software company selected inContact  cloud based contact center software to support multi-location and at-home agent deployments around the world, using a “follow the sun” routing strategy. The company uses salesforce.com at the heart of its customer interactions, and so inContact’s integration with this CRM as well as its ability to get the solution rapidly deployed to meet an aggressive timeline were key factors in the decision. Additionally, inContact’s flexibility enabled the company to deliver calls to the cloud on their preferred carrier.

“With our growing international presence, supported by our global cloud infrastructure, inContact is a very attractive cloud based contact center solution to multi-national companies with significant operations around the world,” said Paul Jarman, inContact CEO. “We are able to provide an enterprise-class solution to our customers, with all of the benefits of scalability, pay-as-you-go model, and disaster recovery that have become the hallmarks of the cloud based contact center delivery model.”

With agents working at home and at multiple contact centers around the globe, the cloud based contact center software company will be able to strategically manage its distributed workforce through the use of the inContact Workforce Management solution. The WFM solution will enable the company to maximize agent effectiveness and improve supervisor oversight through monitoring, training and scheduling.

About inContact

inContact (NASDAQ: SAAS) helps contact centers around the globe create profitable customer experiences through its powerful portfolio of cloud based call center software solutions. The company’s services and solutions enable contact centers to operate more efficiently, optimize the cost and quality of every customer interaction, create new pathways to profit and ensure ongoing customer-centric business improvement and growth. To learn more, visit www.ecttelecom.com

About ECTtelecom

ECTtelecom is a worldwide Master Partner for inContact Cloud Based Contact Center Software. ECTtelecom provides Call Center Software, SIP Trunking and MPLS Service for many Fortune 500 Companies. For more information contact today an ECTtelecom specialist at US Toll Free 800-664-3071 or International 850-936-5887 for a no obligation Quote.

Blended Dialer Software

Smarter Blended Dialer Software

Blended Dialer Software by inContact, automatically moves outbound agents to inbound queues when call volumes increase, and back to outbound when the inbound service level is met, ensuring your agents are working on your most profitable activities.

In a perfect world, call volumes would be perfectly predictable, every contact would be handled swiftly, and you would always know the ideal balance of inbound and outbound agents.  However, as everyone in the business knows, call volumes fluctuate hourly, daily, and weekly and the “perfect call center” is just a fantasy. That is where a blended dialer software program can help.

inContact can’t wave a magic wand and make your call center fantasy a reality – but we can get pretty close.  Our inbound outbound blended dialer software is simulation-based and not only has all the great features our Predictive Dialer has, but it is also intelligent enough to dynamically address changing call volumes. When you don’t have enough inbound agents to keep up with demand, the inContact dialer automatically moves your outbound agents to handle inbound calls and preserve your customer experience. Once your inbound service level goals are met, inContact automatically moves your agents with the highest outbound proficiency back from the inbound queue to handle outbound calls.   Its sophisticated dialing engine also means that agents can handle all call types from a single user interface, making the shift between inbound and outbound call priorities quick and easy. This enables your agents to work on your call center’s most profitable activities all the time. And because blended dialer software billing is based on a pay-as-you-go model, you only pay for what you use – ensuring cost-effective resource consumption when compared to premise-based solutions.

Unlike other vendors who throw in regulatory compliance as an afterthought, it is the core principle for inContact’s inbound outbound blended dialer software. From its inception, inContact hosted Blended Dialer Software has been designed to dramatically increase agent utilization while still meeting regulatory compliance, including abandonment rate, ring-no-answer thresholds, and time-of-day dialing.  Because of its purpose-built design, there is no possibility, or need, for supervisors to micromanage or manipulate a campaign in search of better performance, providing an extra level of compliance protection.

About ECTtelecom

ECTtelecom is a worldwide Master Partner for inContact Cloud-Based blended dialer software or Call Center Software. ECTtelecom provides Call Center Software, SIP Trunking and MPLS Service for many Fortune 500 Companies. For more information about Blended Dialer Software contact today an ECTtelecom specialist at US Toll Free 800-664-3071 or International 850-936-5887 for a no obligation Quote.

Least Cost Routing

Wholesale Least Cost Routing (LCR) Carriers

ECTtelecom, a worldwide provider of cloud voice applications and Session Initiation Protocol (SIP) Termination services such as Least Cost Routing, offers Wholesale SIP Trunking Termination and Least Cost Routing designed for Call Centers, Facility-Based Carriers, CLECs, ITSPs, Hosted and SIP Trunking VoIP Providers, and Hosted Dialer Providers.

In voice telecommunications, Least-Cost Routing (LCR) is the process of selecting the path of outbound communications traffic based on cost. Within a telecoms carrier, an LCR team might periodically (monthly, weekly or even daily) choose between routes from several or even hundreds of carriers for destinations across the world. This function might also be automated by a device or software program known as a “Least Cost Router.”

ECTtelecom is a Master Agent for over 35 US Carriers. Because of our Carrier contractual relationships, ECTtelecom provides our worldwide Call Centers with Least Cost Routing with multiple carriers. The obvious advantage of having multiple carrier interconnects is that an engine can choose the lowest cost option for each destination maximizing savings. Least Cost Routing accomplishes this by integrating pricing algorithms into a database and having a SIP-capable routing engine query that algorithm to make decisions before making an outbound Termination call.

About ECTtelecom

ECTtelecom is a worldwide Master Agent for over 35 major carriers. ECTtelecom provides Wholesale VoIP Providers, Least Cost Routing (LCR), Cloud-Based Call Center Solutions, SIP Trunking and MPLS Service for many Fortune 500 Companies. For more information contact today an ECTtelecom specialist at U.S. Toll Free 800-664-3071 or International 850-936-5887. For a no obligation quote.

Contact Center Software

inContact Named Hosted Contact Center Market Share Leader by DMG Consulting

New Report Underscores Significant Cloud Momentum in 2011 and Demonstrates inContact’s Dominant Market Position

SALT LAKE CITY  — a recent report from industry analyst firm DMG Consulting LLC shows that the pace of adoption of hosted contact center software continued to accelerate in 2011 and named inContact, Inc. the market share leader, based on agent seats, in this rapidly growing space inContact (NASDAQ: SAAS) is the world’s leading provider of cloud contact center software.

DMG Consulting helps end users build world-class differentiated contact centers and vendors develop high-value solutions for the market. The Hosted Contact Center Infrastructure Market Report addresses the cloud contact center market, vendors and trends. Among the 17 companies covered in the report, inContact emerged the clear market share leader based on number of agent seats.

“The adoption of hosted contact center software solutions continues to accelerate, as organizations of all sizes recognize its advantages and as cloud functionality closes the feature gap with premise-based offerings,” said Donna Fluss, president of DMG Consulting. “2012 is expected to be a very strong year for the cloud based contact center infrastructure market.”

DMG expects the hosted contact center software market to continue to experience strong growth in 2012 due to important industry trends, including:

• the need for virtual, multi-channel and flexible servicing infrastructures
• a slowly recovering economy, which is limiting capital investments
• cloud-based contact center solutions are starting to be perceived as mainstream for small and mid-sized organizations; adoption in large environments is starting to pick up momentum
• innovation in underlying cloud architecture and scalability, and broadening functional capabilities of some of the solutions

“We are pleased to receive this important validation of our market leadership from DMG Consulting,” said Paul Jarman, inContact CEO. “Our recently announced distribution partnerships with Siemens Enterprise Communications and Verizon and our success with more and more enterprise customers makes us strongly believe that inContact has never been better positioned to take advantage of the opportunities ahead of us.”

 About inContact

inContact (NASDAQ: SAAS) helps contact centers around the globe create profitable customer experiences through its powerful portfolio of cloud-based contact center software solutions. The company’s services and solutions enable contact centers to operate more efficiently, optimize the cost and quality of every customer interaction, create new pathways to profit and ensure ongoing customer-centric business improvement and growth. To learn more, visit www.ecttelecom.com

About ECTtelecom

ECTtelecom is a worldwide Master Partner for inContact Cloud-Based Contact Center Software. ECTtelecom provides Call Center Software, SIP Trunking and MPLS Service for many Fortune 500 Companies. For more information contact today an ECTtelecom specialist at US Toll Free 800-664-3071 or International 850-936-5887 for a no obligation Quote.

UNITED STATES: Leading Marketing and Lead Generation Company Selects inContact In India

inContact, the leading provider of cloud-based call center software and call center agent optimization tools, announced today that a leading marketing and lead generation firm selected the inContact cloud-based interactive voice response (IVR) solution to enhance its marketing response messages.

The marketing company helps its clients efficiently place and respond to advertising. When a prospective customer completes a lead form requesting more information, the marketing firm will leverage the inContact IVR to immediately make an outbound call to the prospective customer, who is driven into the sales contact center. If the prospective customer answers the phone, the call is moved into the sales queue. If the prospective customer doesn’t answer the phone, the IVR will leave a message with a toll-free number to call for more information.

By leveraging the inContact system, the marketing company will have a reliable, scalable resource that can adjust according to demand, and by automating the system, the company will dramatically increase the efficiencies of its call center as opposed to having call center agents reach out to the more than 96,000 records they respond to each month.

“By leveraging the inContact IVR, this customer will have resources they need at their disposal, no matter the volume,” said Paul Jarman, inContact CEO. “The power of the inContact system is that it can be modified and scaled based on demand, without the expense of expanding the in-house telecommunications infrastructure.”

About inContact: inContact helps call centers around the globe create profitable customer experiences through its powerful portfolio of cloud-based call center software solutions. The company’s services and solutions enable call centers to operate more efficiently, optimize the cost and quality of every customer interaction, create new pathways to profit and ensure ongoing customer-centric business improvement and growth.

About ECTtelecom: ECTtelecom is a major Partner for inContact Cloud-Based Contact Center Solutions in the US and International Countries. ECTtelecom provides Call Center Software, Call Center Inbound Toll Free, Outbound, and SIP Trunking to many Fortune 500 Companies. For more Call Center information contact today an ECTtelecom specialist at U.S. Toll Free 800-664-3071 or International 850-936-5887. For a no obligation Quote CLICK HERE.

Verizon Teams with inContact to Deliver New Cloud-Based Customer Care Solutions To Serve Business Customers More Effectively

Advanced ‘Virtual Contact Center’ Services Aim to Increase Customer Satisfaction by Providing Communications Options and Faster Responses to Inquiries

NEW YORK – To help multinational businesses and government agencies communicate more effectively with their customers and provide better service, Verizon has teamed with inContact, the leading provider of cloud contact center solutions, to offer an advanced suite of cloud-based Virtual Contact Center services.

The innovative offering, available in January of 2012, will enable customers of businesses and government agencies to choose how they want to contact and interact with the organization. For example, a customer reaching a company by phone would have the option of speaking with a live agent or requesting a call back if one is not immediately available. Customers could also use the Web for an online chat or to get answers to frequently asked questions. Other features include:

• Special software that can recognize incoming callers and refer specific customers to agents with the appropriate level of expertise. This “first-call resolution” eliminates the need to transfer a customer from one agent to another, an often lengthy process that frustrates customers.
• Comprehensive agent desktop tools to help educate and prepare agents to field customer inquiries and resolve them quickly.

Mike Palmer, vice president of enterprise strategy and marketing for Verizon, said, “Nine out of 10 of the world’s leading financial firms and countless other world-class businesses rely on Verizon’s Contact Center solutions to strengthen their customer relationships. We’ve joined forces with inContact, after an extensive review of the players in the market, to build on our successful track record by accelerating delivery of innovative customer care capabilities as part of our strategy to deliver innovative enterprise cloud solutions for multinational and government customers worldwide.”

Since Virtual Contact Center solutions are cloud-based, there is no upfront capital investment and they can be employed to augment and adjust existing customer service operations to more flexibly address changing business requirements.

In her Mid-Year 2011 Contact Center Trends Watch List, Elizabeth Herrell, vice president and principal analyst for Constellation Research said, “There is a big opportunity for companies who need to support departmental customer initiatives but lack budgets for acquiring the technology infrastructure. Alternatives include evaluating outsourcers or considering cloud-based services. Cloud services can inexpensively offer bundled solutions to quickly launch customer support operations.”

Paul Jarman, inContact CEO, said, “Bringing inContact’s award-winning cloud platform and deep experience with highly satisfied customers to Verizon’s world-class suite of Contact Center solutions will help to accelerate cloud-based customer contact solution adoption. Together with Verizon’s global reach and world-class sales and service teams, we will be able to shape and meet the growing demand for these compelling and cost-effective customer-facing capabilities.”

Verizon Business delivers integrated IT and communications solutions via its high-IQ global IP and mobility networks to enable businesses to securely access information, share content and communicate. Verizon is rapidly transforming to a cloud-based “everything-as-a-service” delivery model that will put the power of enterprise-class solutions within the reach of every business. Find out more at www.verizonbusiness.com.

About inContact
inContact (NASDAQ: SAAS) helps contact centers around the globe create profitable customer experiences through its powerful portfolio of cloud-based contact center software solutions. The company’s services and solutions enable contact centers to operate more efficiently, optimize the cost and quality of every customer interaction, create new pathways to profit and ensure ongoing customer-centric business improvement and growth. To learn more, visit www.inContact.com.

About Verizon
Verizon Communications Inc. (NYSE, Nasdaq: VZ), headquartered in New York, is a global leader in delivering broadband and other wireless and wireline communications services to consumer, business, government and wholesale customers. Verizon Wireless operates America’s most reliable wireless network, with more than 107 million total connections nationwide. Verizon also provides converged communications, information and entertainment services over America’s most advanced fiber-optic network, and delivers integrated business solutions to customers in more than 150 countries, including all of the Fortune 500. A Dow 30 company with $106.6 billion in 2010 revenues, Verizon employs a diverse workforce of more than 195,000. For more information, visit www.verizon.com.

About ECTtelecom

ECTtelecom is a worldwide master agent for inContact Cloud-Based Call Centers. ECTtelecom provides Call Center Solutions, SIP Trunking and MPLS Service for many Fortune 500 Companies. For more information contact today an ECTtelecom specialist at U.S. Toll Free 800-664-3071 or International 850-936-5887. For a no obligation quote CLICK HERE.

US MPLS T1 AS LOW AS $368.00

RURAL CONNECTIVITY   MULTI-LEC REGIONS   ANY BANDWIDTH

MPLS Includes Quality of Service / Class of Service

24 month minimum term required  

ECTtelecom MPLS service provides significant advantages for call centers and organizations with one or more sites, including the following functionality, all from one service: WAN between sites; Site to site VoIP; secure Internet access; SIP trunks; secure home workers with private MPLS ADSL connection for voice and data; and multiple QoS at all points to ensure accurate delivery of time critical voice and data.

These services may work independently of one another or together. When these two services work together, SIP acts as the call signaling protocol while MPLS functions as the network forwarding system. When a SIP service is used over an MPLS network, businesses benefit with improved voice quality, improved security, and robust features like video transfer. When the Internet was created, it was not designed to handle VoIP as VoIP was nonexistent at the time.

While the Internet has the ability to handle VoIP, VoIP used with SIP over MPLS networks provides greater benefits and is quickly becoming the new age communication solution. Not only can SIP over an MPLS network handle VoIP, but this new age communication solution can be an asset for Cloud-Based Call Center Solutions Providers such as inContact. As VoIP continues to replace ISDN (Integrated Services Digital Network) telephony services, we will most likely see more businesses opting to use VoIP with SIP over MPLS versus VoIP with the Internet.

For more information about our MPLS Service, SIP Trunking and Cloud-Based Call Center Solutions contact today an ECTtelecom specialist at U.S. Toll Free 800-664-3071 or International 850-936-5887. Please visit our website at http://www.ecttelecom.com – For a no obligation quote CLICK HERE.

What’s That Business? CenturyLink

What: Qwest is now CenturyLink

Business: Qwest is now CenturyLink, a provider of Telephone Service, Broadband, SIP Trunking, TDM, Call Center Solutions, MPLS and Data for business and consumers.

Market: Customers range from residents in rural areas to Fortune 500 companies.

How big is it? With its recent acquisition of Qwest, CenturyLink now is the third-largest telecommunications company in the United States, operating in 37 states and some international markets. Only AT&T and Verizon Communications are bigger.

Address: CenturyLink is based in Monroe, La. Century Link is keeping its headquarters in Louisiana. The former Qwest headquarters in Denver are now one of six regional headquarters for Century Link and the overall headquarters for its business services division.

Owner: CenturyLink is a public corporation owned by its shareholders.

Employees: 45,000 employees.

History: Although the company roots date back to rural Louisiana in the 1930s, the company officially was founded as Central Telephone & Electronics Corp. in 1968. It later changed its name to Century Telephone Enterprises, then CenturyTel, then CenturyLink in 2010.

The big buy: CenturyLink Inc. acquired Qwest Communications for $12.2 billion.

The big switch: Last week, the Qwest brand was retired as CenturyLink began replacing the Qwest logo on buildings, vehicles and employee uniforms.

Impact on customers: Except for seeing the CenturyLink logo on their bills from now on, there should be little impact on customers. Customers still should do business through the former Qwest retail outlets and contact their service providers as they usually do, said Carrie Amann, a CenturyLink spokeswoman. Customers can expect to see competitive pricing for SIP Trunking and related services.

“Prices are not rising because of this acquisition,” she said. “Everything is staying the same, though there may be a few new offers.”

ECTtelecom is a Master Agent for CenturyLink. For more information about our CenturyLink SIP Trunking and other services contact today an ECTtelecom specialist at U.S. Toll Free 800-664-3071, or International 850-936-5887. Please visit our website at http://www.ecttelecom.com – For a no obligation quote CLICK HERE.