Monthly Archives: May, 2011

SIP Trunking TDM Inbound Toll Free Service

      Why are Inbound Toll Free rates not displayed on SIP Trunking and TDM service provider websites? The reason Inbound Toll Free rates are not usually displayed on SIP Trunking and TDM service provider websites is because they are about 40% to 100% higher than $0.0098 Outbound rates. If you need Inbound Toll […]

Call Center Customer Service

    Do you think that customer service is getting worse?  You’re probably right… The ACSI just release the 2010 results of their multi-year study on customer service and found that it is…dropping.  Yep.  So if you feel like customer service is going down, you’re probably right. With a few exceptions, it is declining. What […]

Why Use SIP Trunking?

    Deploying SIP trunking can be a big step toward simplifying your organization’s telecommunications and preparing for the latest enhancements to real-time communications. One of the primary advantages of SIP trunking is that you can consolidate your organization’s connections to the PSTN at a central site, as opposed to legacy TDM trunking, which typically […]

Inbound Outbound Call Center

What is Inbound and Outbound Call Center? An outbound call center is one in which call center agents make outbound calls to customers on behalf of a business or client. Calls made from the center can include telemarketing, sales or fund-raising calls, as well as calls for contact list updating, surveys or verification services. An […]

BPO Outsourcing

    Business Process Outsourcing (BPO) Services ECTtelecom is one of the leading providers of Business Process Outsourcing (BPO) services to call centers, covering more than 110 countries with networks that supports a portfolio of integrated global communications solutions based on the latest IP, SIP Trunking, call center solutions, fiber and satellite transmission technologies. We […]