Introducing the inContact Product Suite

Call Center Productivity Without the Price

The inContact platform is revolutionizing the way call center operations buy contact handling/workforce optimization applications. Unlike traditional, on-premise call center solutions, the inContact product suite is a set of on-demand software applications within our powerful IP network.

inContact is designed to support call center agents from anywhere – within a call center facility or from home. The inContact vision is to give our customers the ability to go from being a traditional call center to a full-featured contact center.

Because inContact applications are hosted within our network, our products seamlessly integrate with your existing telecom investment. No costly facility improvements are required to add ACD (Automatic Call Distributor) with skills-based routing, IVR (Interactive Voice Response) and speech recognition, CTI (Computer Telephony Integration), call blending and universal queuing.

The inContact cloud-based suite includes TDM and VoIP voice service such as SIP Trunking Outbound Termination and Inbound Termination for contact centers and call centers.

Our agent optimization features can provide additional value to the way your call center operates including an innovative hiring solution, an eLearning tool, workforce management functionality and a customer feedback and survey solution. All these features support multi-site locations and at-home workers from a unified system interface.

The inContact suite levels the playing field, bringing advanced contact center applications to every call center business. Managers benefit because they can quickly scale up or down, responding to changes in the overall business environment. The most popular enhancements are now pre-integrated and delivered in an affordable pricing service model.

• No big, up-front capital expenditure

• Low risk commitment

• No ongoing maintenance fees

• No costly integration every time a new service is added

• No on-site equipment to maintain

• No consulting services every time a contact flow needs to be modified

For more information about how to increase talk times and agent productivity for contact centers and call centers contact an ECTtelecom specialist today at Toll Free 800-664-3071, or International 850-936-5887.

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