SIP Call Center

 

 

 

 

 

 

ECTtelecom SIP Call Center Solutions

ECTtelecom is the leading VoIP SIP Trunking solution for inbound (toll free), outbound and predictive dialing call centers. The only thing required to set up SIP Trunking are personal computers (PC’s) and a broadband connection.  Your SIP Call Center agents can be located anywhere in the world to utilize our multiple SIP Trunking carrier networks.

A SIP (Session Initiation Protocol) Trunk is a connection between two network elements, a PBX and a service provider.

Although a SIP Trunk can be viewed as a phone line delivered over an IP trunk connection to a provider network using Ethernet, broadband, copper, etc., voice is not the only thing the SIP signaling protocol can handle. SIP manages not only voice but also data packets, enabling everything from voice and video, to chat, email, presence, collaboration, dynamic concurrent call sessions, conferencing, contact center management and business continuity. SIP Trunking is rapidly replacing TDM long distance service for call centers and contact centers.

SIP is a protocol supporting a user to user communications paradigm that utilizes any devise, any application, anywhere, anytime.

ECTtelecom offers the bundle option of SIP Trunking and TDM Inbound (Toll Free) and Outbound Service with the inContact Cloud Based Call Center Solution. InContact is the World’s largest service provider of Cloud Based Contact Center Solutions. Experts say “Incontact is the clear leader.”

inContact helps call centers around the globe create profitable customer experiences through its powerful portfolio of cloud-based call center call routing, self service and agent optimization solutions. The company’s services and solutions enable call centers to operate more efficiently, optimize the cost and quality of every customer interaction, create new pathways to profit and ensure ongoing customer-centric business improvement and growth.

For a free Incontact webinar demo, or more information about SIP Trunking, TDM and Cloud Based Call Center Solutions contact an ECTtelecom specialist today at U.S. Toll Free 800-664-3071 or International 850-936-5887 – www.ecttelecom.com.

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